Studentenjob: Guest Relation / Reception Specialist (m/f/x) - a&o Hamburg Reeperbahn in 20359 Hamburg, Germany

Studentenjob: Guest Relation / Reception Specialist (m/f/x) - a&o Hamburg Reeperbahn

as of now - part-time - in 20359 Hamburg, Germany

Are you looking for a permanent, part-time job? Perfect! That's exactly what we offer! To support our team at the a&o Hostel Hamburg Reeperbahn we are looking for YOU! A hardworking and independent as Student Studentenjob: Guest Relation / Reception Specialist (m/f/x).

We are looking for enrolled students, working students, temporary student workers, university students and technical college students who enjoy a part-time job in the hostel.

• Salary: 12,82€/hour + night supplement
• 75% discount on private overnight stays in all a&o hostels
• Flexible shift scheduling according to your availability
• attractive corporate benefits such as discounted leisure activities and events
• subsidized language courses
• support for your further education in the form of various trainings
• Mental Health: We offer you free and anonymous mental health coaching from our independent partner “Likeminded”, who will support you with professional, private and health-related challenges
• We work in jeans and a&o polo shirt instead of stiff suits or uniforms
• Of course we provide drinks, fruit and vegetables on a daily basis – and as hostel staff you can join your team for the warm meals served at the buffet

• You are the contact person for guests in the lobby and assist them with words and deeds
• You welcome our arriving groups, e.g. school classes, and familiarize them with the customs and procedures of the hotel
• For large arrivals you support the guests at the self-check-in and with the check-in preparation formalities
• The individual greeting and support of the guests at breakfast is part of your duties
• You actively collect guest feedback and encourage our guests to give feedback in the online rating portals
• You actively support at the reception (check-in/check-out)
• The regular control of the online rating portals is your task

• You are an enrolled student (m/f/x) with a valid certificate of enrollment for a full-time course of study
• You enjoy contact with guests and dealing with them
• You are an open person and approach people proactively
• Ideally, you already have experience as: Customer Service Representative or Customer Care Representative
• You have a high degree of commitment and independence
• You have very good German and good English skills

We are very happy to receive your application (resume, cover letter, copy of your enrollement certificate, desired salary, earliest possibly starting-date).

• Fatih Calis General Manager

Since its foundation, a&o Hostels has seen itself as an employer whose teams are formed regardless of origin, gender, sexual orientation, religion or ethnicity.