2nd Level IT Support (m/f/d)
Hemmersbach GmbH & Co. KG Donauwörth Vollzeit
2nd Level IT Support (m/f/d)
Are you passionate about IT and eager to make a real impact? Join Hemmersbach, one of the fastest-growing companies worldwide, and become part of our dynamic IT team in Donauwörth! As a 2nd Level IT Support Technician, you'll be responsible for delivering exceptional technical support and ensuring smooth IT operations at our client's site.Get ready to tackle exciting challenges and provide top-notch service that wows our users!
Your Responsibilities:
- Process and resolve support requests and incidents within the SNOW ticketing system.
- Troubleshoot and resolve software and hardware issues efficiently.
- Proactively identify and analyze IT problems, implementing effective solutions.
- Manage inventory and maintain IT equipment in meeting rooms, the data center, and the training room.
Your Skills:
- Proven experience in IT support and working with ticketing systems.
- Strong knowledge of software and hardware within a Second Level Support environment.
- Solid understanding of the Microsoft ecosystem.
- Customer-oriented mindset and excellent service skills.
- Excellent communication skills in German and good command of English for daily use.
What We Offer:
- Competitive salary and benefits package.
- Opportunity to work with cutting-edge technologies.
- Dynamic and international work environment.
- Professional development and growth opportunities.
- A chance to make a real difference in a fast-growing company.
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