Product Owner ServiceNow (m/f/d)
Drive the development, optimization and lifecycle management of the ServiceNow-based OSS modules (OMT and TNI) that support order management, provisioning and fulfillment processesTranslate complex telecom business requirements into clear technical specifications and ensure that the platform supports scalable, reliable and automated service deliveryDefine and prioritize the product backlog for the OSS domain, specifically focusing on Order Management and InventoryTranslate high-level business goals into detailed technical user stories and acceptance criteria for the development teamManage the roadmap for ServiceNow OMT and TNI implementation, ensuring alignment with the broader fiber rollout strategyDesign end-to-end Service Fulfillment and Provisioning workflows (from order entry to activation)Define logic for Service DecompositionArchitect solutions for Fallout Management: Define rules for exception handling to minimize manual intervention during order failuresPlan for high-volume scalability, ensuring the system can handle mass-market order spikes common in fiber rolloutsDefine the Service Inventory and Resource Inventory data models within TNIDefine requirements for API integrations between ServiceNow and surrounding systems (CRM, Network Activation systems/NMS) Profound knowledge of Telecom Order Management, Service Provisioning and Fulfillment processes within a Fixed Network/ Fiber (FTTH/B) contextDeep understanding of complex telecom workflows, including MACD (Move, Add, Change, Delete), fallout management and jeopardy managementAbility to discuss API payloads, data modeling (SID) and system performance with developersHands-on experience with ServiceNow modules ONT & TNIStrong experience with comparable OSS/BSS platforms (e.g., Netcracker, Amdocs)Experience working in Agile/Scrum environmentsIdeally experience with TM Forum standards (eTOM process framework, SID information model)German language skills are advantageous; English fluency is mandatory Opportunity for project extensionA highly motivated team and an open way of communication A very renowned company IT is and always has been our core business that laid the foundation for Hays' success.
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