Product Owner ServiceNow (m/f/d)
Hays Düsseldorf
Aufgaben
- Drive the development, optimization and lifecycle management of the ServiceNow-based OSS modules (OMT and TNI) that support order management, provisioning and fulfillment processes
- Translate complex telecom business requirements into clear technical specifications and ensure that the platform supports scalable, reliable and automated service delivery
- Define and prioritize the product backlog for the OSS domain, specifically focusing on Order Management and Inventory
- Translate high-level business goals into detailed technical user stories and acceptance criteria for the development team
- Manage the roadmap for ServiceNow OMT and TNI implementation, ensuring alignment with the broader fiber rollout strategy
- Design end-to-end Service Fulfillment and Provisioning workflows (from order entry to activation)
- Define logic for Service Decomposition
- Architect solutions for Fallout Management: Define rules for exception handling to minimize manual intervention during order failures
- Plan for high-volume scalability, ensuring the system can handle mass-market order spikes common in fiber rollouts
- Define the Service Inventory and Resource Inventory data models within TNI
- Define requirements for API integrations between ServiceNow and surrounding systems (CRM, Network Activation systems/NMS)
- Profound knowledge of Telecom Order Management, Service Provisioning and Fulfillment processes within a Fixed Network/ Fiber (FTTH/B) context
- Deep understanding of complex telecom workflows, including MACD (Move, Add, Change, Delete), fallout management and jeopardy management
- Ability to discuss API payloads, data modeling (SID) and system performance with developers
- Hands-on experience with ServiceNow modules ONT & TNI
- Strong experience with comparable OSS/BSS platforms (e.g., Netcracker, Amdocs)
- Experience working in Agile/Scrum environments
- Ideally experience with TM Forum standards (eTOM process framework, SID information model)
- German language skills are advantageous; English fluency is mandatory
- Opportunity for project extension
- A highly motivated team and an open way of communication
- A very renowned company
Scheidt & Bachmann Energy Retail Solutions GmbHMönchengladbach, 24 km von Düsseldorf
als Product Owner / Solution Owner (m/w/d) Software-Produktezur Unterstützung unseres Solutions & Delivery-Team für unsere Tochtergesellschaft Scheidt & Bachmann Energy Retail Solutions GmbH am Standort Mönchengladbach.Deine AufgabenWerde Teil unseres agilen...
Bank-Verlag GmbHKöln, 34 km von Düsseldorf
zu Finanzdienstleistungen
• Erfahrung an der Schnittstelle zwischen Fachbereich und IT, z. B. als Product Owner, Requirements Engineer, Softwareentwickler oder in einer vergleichbaren Rolle
• Ausgeprägtes agiles Mindset, idealerweise mit Praxiserfahrung in agilen...
Düsseldorf
specifications and ensure that the platform supports scalable, reliable and automated service deliveryDefine and prioritize the product backlog for the OSS domain, specifically focusing on Order Management and InventoryTranslate high-level business goals into...