Customer Service Representative [English/French] (m/f/d)

To support our customer service team in Bochum, we are looking for a team-oriented and dedicated individual with professional experience to start immediately. We are seeking someone who actively thinks along, contributes their own ideas, and is ready to help us develop and improve technical solutions to combat the number one cause of death – sudden cardiac arrest.

We are a medium-sized company in the medical technology sector based in Bochum, offering innovative life-saving solutions from the world market leader PHILIPS to our customers in Germany and worldwide.

• Responding to customer inquiries via phone and email in English and French.
• Resolving customer issues and complaints in a timely and effective manner.
• Managing and prioritizing customer service tickets to ensure prompt resolution.
• Providing information about products and services to customers.
• Documenting customer interactions and maintaining accurate records.
• Collaborating with other departments to resolve complex customer issues.
• Participating in training sessions and continuous learning to stay updated on product knowledge and customer service best practices.

• Fluent in English and French; knowledge of German is an advantage.
• Previous experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Excellent problem-solving abilities and attention to detail.
• Proficiency in using customer service software and tools.
• Ability to work independently as well as part of a team.

• A secure job in an internationally growing company in the expanding medical technology / IoT market as a full-time permanent position
• An interesting and varied role in a friendly team
• Excellent public transport connections and discounted company tickets
• Flexible working hours with the option of flexitime
• Possibility to work from home by arrangement
• Modern office with air conditioning
• Company training and development
• Company events
• Company phone (where applicable)
• Free beverages
• Free parking
• Employee discounts

Are you ready to apply your skills in an innovative company? Join our team at Medic Assist GmbH and apply today!