IT-Support im 2nd Level (m/w/d)

IT-Support im 2nd Level (m/w/d) | Berlin

Are you passionate about providing top-notch end-user support and solving complex IT challenges? Do you thrive in a fast-paced environment where you can make a real difference? If so, then Hemmersbach has the perfect opportunity for you!

What awaits you:

• Directly impact user satisfaction by providing exceptional 2nd level support
• Dive deep into a diverse range of technical issues, covering both hardware and software
• Become an integral part of our Onsite Support Team in Berlin
• Take ownership of exciting tasks that ignite your passion for IT:
• Installation, configuration, and setup of complex IT systems
• Deployment and maintenance of IT systems (MS Win 10, MS Active Directory, etc.)
• Hardware repairs and 2nd level support tasks using a ticketing system
• Creation of system documentation

What you bring to the table:

• Excellent German skills (C1) and good English skills (B2)
• At least 2 years of professional experience in IT Support
• Experience with ticketing systems, Microsoft environments, and Windows operating systems
• Solid software and hardware knowledge in the Second Level domain

What we offer:

• Competitive salary and benefits package
• Opportunities for professional development and growth
• Dynamic and international work environment
• A chance to work with cutting-edge technologies
• Collaborative and supportive team culture