Customer Support Specialist (m/w/d)

If you're into creating positive vibes and solving problems with a smile, come and be a part of our journey to lead sustainable innovations in digital entertainment. Let's make gaming even more amazing together!

• Chat with players to help them solve any game-related issues or questions they have.
• Collaborate with the dev team to report bugs and suggest improvements based on player feedback.
• Create and update support resources like FAQs and guides to help players get the most out of our games.
• Engage with our gaming community on social media and forums to keep the conversations lively and positive.
• Monitor player feedback to identify trends and provide insights to the team for new game features.

• Great communication skills to help players with any questions or issues they might have.
• A passion for gaming and understanding of mobile gaming apps.
• Problem-solving skills to quickly figure out solutions and keep players happy.
• Ability to work in a team and collaborate with developers and designers.
• Flexibility to handle different tasks and adapt to new challenges in a fast-paced environment.

• Centrally located office on Berlin's iconic Kurfürstendamm, complete with a rooftop offering amazing views of the city
• Above-average compensation
• Additional vacation days
• Company laptop
• Company stock options
• Employee discounts
• Flexible working hours
• Free beverages

Join First Bananas as a Customer Support Specialist! Be part of our fun, innovative team and help us create gaming experiences that players love. Apply now and let’s make games awesome together!