Team Lead - Inside Sales Central, Sales Europe, Advanced Materials (m/f/d)

Advance Your Career with Outokumpu – Team lead, Inside Sales Central, Sales Europe, Advanced Materials

Are you a motivated, digitally-savvy, and solution-oriented professionals ready to make a meaningful impact and lead a team? This is your opportunity to join our team at Outokumpu as Team lead, Inside Sales for Central Europe in our Business Line Advanced Materials and build and drive a team towards our goal in Customer Centricity.

As a Team lead you will play a critical role in creating and managing a competitive team to ensure Inside sales operations run smoothly with focus on digital tool usage. A solution-oriented individual with Can-Do attitude to accept challenges with high sense of urgency.

Key Responsibilities:

• Leading a Team: To create & manage a competent, can do, result oriented team with quality customer service towards customers and a strong support team to our sales.
• Customer Relationship Management: Manage a team to support with portfolio of customers, and monitoring team to deliver service-related topic smoothly. Also participate in customer visits, attend exhibitions.
• Quotation Management: Implement and follow price guidance for create and manage quotations/ re-quotations to customers.
• CRM and Digital Tools Implementation: Use and implementation of CRM, other tools like WIMM usage for Inside sales related activities, KPIs with team.
• Order Processing Performance: Check, process, and confirm customer orders using SAP, ensuring compliance with delivery specifications and company guidelines.
• Order Management & Inventory Management: Crucial order delay escalation with mill and leading customer communications in case of the escalations. Leading the month and quarter maximizing invoicing activity for Finished goods inventories.

We seek a detail-oriented, customer-focused professional with:

• Ready to lead a team: Able to challenge and accept challenge with ability to lead a team.
• Technical Knowledge: A strong understanding of materials and production processes, with experience in SAP for customer account management.
• Commercial Insight: Experience with customer quotations, project management, and Strong aptitude and skills for handling commercial topics.
• Digital Competency: Strong digital skills and interest in tools like CRM, skills in MS Office, SAP, Power BI, and other tools for efficient order management.
• Communication Skills: Excellent verbal and written communication skills in both German and English (additional language know-how is a plus so please specify in resume).

This position is based in Germany and with residence near Krefeld. The reporting will be directly to the Head of Inside Sales, Sales Europe, Advanced Materials.

Outokumpu offers you the chance to grow and make a significant contribution to a global leader in sustainable stainless steel. If you are a proactive and solution-driven individual who thrives in a fast-paced environment, we encourage you to apply and take the next step in your career with us.

Apply Now: Submit your application by November 29th 2024, and take the next step towards advancing your career with Outokumpu.

For more information, please contact:

• Talent Acquisition Partner: Abdelbasset Tarssim abdelbasset.tarssim@outokumpu.com
• Head of Customer Care, Advanced Materials: Kiran Bamrara via Kiran.Bamrara@outokumpu.com

We promote diversity, equity, and inclusion in Outokumpu. We make every effort to ensure all employees feel welcome and that they are equally heard and have equal opportunities.