Service Integration Manager (m/f/d) - Frankfurt - ref. l90530115
Join us. Let’s care for tomorrow.
At Allianz Global Investors we foster a culture of professionalism, fulfilment, and an inclusive working environment. Do you want to be part of a leading active asset management company? Then join us now as a Service Integration Manager in Frankfurt!
You will play a crucial role in managing Service Desk and providing IT Service Management (ITSM) together with our external service provider and being a service business partner for our Global Finance function.
Reporting directly to the Head of Finance Service Excellence & Governance, you will work closely with stakeholders across the Global Finance function to integrate various vendors and services into one consistent Finance Facing Service.
What you will do- Service Owner for Service Desk and ITSM:
- Act as the Service Owner for the Service Desk and for ITSM
- Core Service Management:
- Collaborate with the Service Provider’s Service Manager to manage the Service Desk interface between the Service Provider, AllianzGI's Finance function, and third-party service providers
- Ensure the Service Provider meets the agreed upon service levels, measuring service performance and recommending actions necessary to respond to problems or improve service
- Collaborate with the Service Provider’s Service Manager to manage the Service Desk as the single point of contact for AlllianzGI`s Finance function to request service from the Service Provider
- Jointly with the Service Provider’s Service Manager, log, evaluate, prioritize, and forward requests to the appropriate operational domain; track and report progress on requests back to the customer
- Jointly with the Service Provider’s Service Manager, manage issues related to service
- Ensure timely feedback to Finance business stakeholders
- Coordinate delivery of service to the user across all service domains
- Ensure adequate capacity to meet demand
- Ensure Reporting and Compliance:
- Plan and document activities necessary to ensure business continuity in the event of a disaster
- Evaluate draft Performance Reports, and supply input to the Service Performance section of the Service Provider’s Performance Reports
- Handle requests for services that are beyond the standard contract provisions, launching work into the Service Provider upon approval
- Assist in the development of contract changes, Operational Level Agreements, and Service Level Agreements
- Manage the Service Management team (once in place); ensure the service provided by the Service Management team is of a high standard
- Identify service improvements that could be made within service management to improve the quality of the service provided and/or the efficiency of the processes
- Communicate and articulate business requirements and opportunities
- Lead the service management escalation process
- Produce trend information for internal and external use
- Integration with Contract & Commercials Management
- Understand Service Desk contractual deliverables and obligations and explain to others on an as-needed basis
- Understand SIAM, Cross-functional and Security contractual deliverables and obligations and explain to others on an as-needed basis
- 5+ years of experience as a Service Integration Manager or similar role
- In-depth knowledge of Service Desk Management and ITSM
- Profound, hands-on experience with SIAM methodologies and tools
- Proven track record of collaborating with cross-functional groups (internally and externally) to set objectives and produce meaningful results
- Excellent analytical and problem-solving skills
- Ability to adapt and respond to challenging / fast-paced situations and to deal with high complexity
- Strong communication and collaboration skills
- Ability to work independently and as part of a team
- Proficiency in English. Additional German language skills would be advantageous
- Flexible working from home and abroad according to internal guidelines (hybrid model/ flexible working hours/cross-border remote work)
- Access to pension/ savings plans/ Allianz products
- Family support (relocation/ childcare facilities)
- Company share purchasing plan
- Mental health and wellbeing programs
- Mobility solutions (Jobrad bike leasing, subvention Jobticket)
- Career opportunities within the entire Allianz Group
- Self-guided learning & development
- … and so much more!
About Allianz Global Investors
Allianz Global Investors is a leading global active asset manager.
We invest for the long term and want to create value for clients every step of the way. We do this by being active – in how we partner with clients and anticipate their needs, and build solutions based on capabilities across public and private markets.Our focus on enhancing our clients’ assets leads naturally to a commitment to sustainability for positive change. Our goal is to enhance the investment experience for clients, whatever their location or goals.
Putting our clients' needs first, behaving in a transparent way and treating people fairly means acting with integrity. We encourage a collegial culture, that supports individual responsibility. We invest in the development of our employees to maximize the power of innovation.
We at Allianz believe in a diverse and inclusive workforce, we are committed to the principles of Equal Employment Opportunity and to helping applicants with any disabilities. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Great to have you on board.
If you feel inspired to promote the active asset management experience, this is the place for you. Join our diverse, international, technology-enabled, and agile environment. Simply upload your CV in English to apply for this position! If you need support to navigate our websites or at any stage during your application, please send an email with your request to recruiting@allianzgi.com
To Recruitment Agencies:
Allianz Global Investors has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Global Investors does not accept unsolicited resumes from agency or search firm recruiters.
When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz Global Investors.
Finally, please do not contact hiring managers directly.
57194 | Legal & Compliance | Professional | n.a. | Allianz Global Investors | Full-Time | Permanent