Customer Service Representative in Onsite Support Aviation (m/f/x) - Hamburg - ref. e86435015
Hamburg
Are you ready to make a difference in the exciting world of aviation through outstanding customer service? Our client Airbus Helicopters Deutschland GmbH in Hamburg is looking for a motivated Customer Service Representative in Onsite Support who thrives in a dynamic environment.
If you have a passion for Aviation and want to utilise your skills in a fast-paced, innovative team, you've come to the right place. Support us in providing first-class services for our customers and actively contribute to our joint success!
The gross annual salary is around €45,000.
Benefits- Optimum work-life balance –perfect balance between work and life thanks to adaptable working time models
- Attractive remuneration – fair pay according to the Equal Pay model, as well as special annual payments and generous bonuses and allowances above the standard pay scale
- Relaxation with a generous holiday offer – 30 days vacation and extra days off for special occasions
- Prospects through global training programmes – shape your professional future with international, Group-wide training and development opportunities
- Social security – company pension plan with generous employer contribution
- First-class catering – thanks to on-site facilities such as a canteen and cafeteria
- Flexible mobility – employee car park and subsidised Proficard from the Hamburg Transport Association (HVV subscription)
- Coordination of all OSS activities (internal/external) to ensure the timely and high quality implementation of OSS agreements
- Management of multifunctional teams at the sites and in the back office to ensure their ability to act and efficiency
- External customer interface to Airbus MCA & FAL customer SCQM and Local Programmes, including technical support for commercial discussions
- Internal customer interface to support the programmes and represent contractual KPIs to continuously monitor and improve OSS services
- Supplier management and in-situ activities at the various locations to optimise service quality
- Support process improvements and process management in the Onsite Service area to increase efficiency
- Monitoring of non-conformance management for Airbus doors to ensure quality standards
- Further development of the partnership with our customers through proactive communication and collaboration
- Completed vocational training in an industrial, commercial or technical field; ideally in aviation
- At least completed further training as a technician or business administrator
- Several years of professional experience in engineering, manufacturing engineering, project management, quality management, supply chain and logistics as well as experience in the aerospace industry and as a technical clerk
- Expertise in onsite management and customer service environment as well as in the production of Airbus aircraft; product experience in the area of airplane doors an advantage
- Detailed user knowledge of MS Office
- Business fluent in German and English; French an advantage
- Willingness to travel and AOG duty as well as a valid work permit for the EU
- WorkplaceHamburg
- Occupational Area Administration, Aviation, Engineering, Project Management, Quality Management and Assurance, Supply Chain / Purchasing
- ContractTemporary employment
- Job-ID14722
Contact
Susanne AckermannSenior Recruitment Consultant
Send email+49 1520 1426478
Give your career a head start with ARTS in an international and innovative working environment. As a trustworthy, creative partner, consultant and companion for HR services, turnkey industrial solutions and innovative organizational concepts in a wide range of high-tech industries, ARTS knows the qualitative requirements of the market and offers forward-looking services.The following position is available on a temporary basis.
Aviation Industry Personnel SERVICES GmbHBarsbüttel, 12 km von Hamburg
Customer Service Representative (m/w/d) in Barsbüttel
Willkommen bei Aviation Industry Personnel SERVICES GmbH, dem Experten für Service- und Personaldienstleistungen in der Luftfahrt. Wir führen Menschen zusammen, um hohe Ziele zu erreichen...
Geiger Food Ingredients Recruitment & Consult.IngHamburg
with the distribution and trading of additives for food, home and personal care products.
• Focusing primarily on Europe and South America, we offer our customers individual solutions for products, prices, and logistics services.
• Customers can...
Possehl Mittelstandsbeteiligungen GmbHHamburg
Einleitung
Die Possehl Mittelstandsbeteiligungen GmbH – kurz PMB – ist Teil der Possehl Unternehmergruppe und investiert langfristig in mittelständische Unternehmen in der DACH-Region. Wir bieten inhaber- und familiengeführten Unternehmen attraktive...