2nd Level Support (m/w/d)

2nd Level Support (m/w/d) - Join our IT Adventures!

Ready to take your IT skills to extraordinary places? At Hemmersbach, one of the fastest-growing IT service providers, you'll have the opportunity to work in exciting locations like oil rigs, deserts, and even the Arctic! We're looking for a passionate 2nd Level Support Technician (m/w/d) to wow our users in Frankfurt am Main.

What you'll do:

• Be the go-to person for all technical inquiries and problems, providing creative solutions that leave our users smiling.
• Manage the installation and maintenance of IT systems, including MS Win 10 and MS Active Directory.
• Take charge of hardware/software installation, network configuration, and actively participate in IT projects like rollouts, migrations, and hands-on support.
• Analyze and document system and application errors, ensuring smooth operations.

What you'll need:

• Completed training as an IT Specialist for System Integration or at least 2 years of experience in IT support.
• Solid software and hardware knowledge in Second Level Support, particularly within the Microsoft environment.
• Ideally, you have experience with GXP and LAB support.
• Strong communication skills with fluent German (C1) and good English language proficiency for daily use.
• Experience working with ticketing systems.

What we offer:

• A competitive salary and benefits package.
• Opportunities for professional development and growth within a global company.
• A dynamic and challenging work environment.
• The chance to work with cutting-edge technology and make a real impact.
• A supportive and collaborative team culture.