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Your Job
What this role looks like.- Coordinating the diagnosis and resolution of major incidents
- Identifying risks that influence the operational stability of the product, recognising potential for improvement and suggesting corrective measures to the product owner and the product team
- Enhancing transparency on technical debt and ensuring its resolution on a regular basis to avoid possible product quality issues
- Acting as the first point of contact for operational stability and improvement topics and participating in communities of practice or chapter events
- Monitoring Ops KPIs and analysing the resulting data with the product team
- Adding expertise on ITSM methods to the product team
Your Profile
What you bring with you.- Good understanding of ITSM processes and best practices
- Proven experience with the SAP system landscape (SAP S/4HANA and SAP Ariba)
- Enthusiasm for working in an agile product team
- General understanding of enterprise class IT architecture and system landscapes
- In-depth knowledge of ITIL frameworks, especially service transition and service operation practices
- Excellent risk analysis and risk assessment skills
- Expertise in and practical knowledge of operations and maintenance concepts, tools (Service Now and Jira) and methodologies
- Excellent communication skills
Your Benefits
What you will get in return.- Partial mobile working within Germany incl. equipment and flexible working hours
- State-of-the-art technologies
- Attractive remuneration as well as holiday and Christmas bonuses
- Future-oriented training and development
- Modular onboarding and buddy
- Health activities
Your Tech Stack
What you will work with.- SAP S/4HANA
- SAP Ariba
- SAP BTP
- Microsoft 365
- Service Now
Apply now in a few moments - without a cover letter!
About your work environment
ALDI International Services SE & Co. o HG
With more than 7,000 stores in 11 countries, ALDI SOUTH is one of the world’s largest food retailers. It is our mission to supply our customers with high-quality food at the best possible prices. In doing so, we follow our own unique concept of simplicity, responsibility and reliability.
ALDI SOUTH IT ensures that everything runs smoothly, from the IT infrastructure to the software used, at both national and international level. Within the scope of transnational projects, our experts develop IT solutions for worldwide deployment at ALDI SOUTH.A modern application landscape requires standardised and flexible architectures to support business processes in the best possible way. At ALDI SOUTH, this means a worldwide integration of our business processes. Become part of our international team of experts and shape the future of retail at ALDI SOUTH IT.
Office locationMülheim an der Ruhr (partial mobile working within Germany)
Contractfull-time - permanent contract
CorporationALDI International Services SE & Co. o HG
StartImmediate start available
AreaBuying
Job ID465653