Customer Support Remote (m/f/x)

The future of the company lies entirely in the hands of its employees - people with vision - people just like you!

COMMUNICATIVE TEAM PLAYER WITH ORGANIZATIONAL TALENT WANTED!

Ready to take the customer experience to a new level? As

Customer Support Remote

in Hamburg, you are the trusted link between customers and our client's brand. Your understanding of customer needs, your empathetic communication skills and your eye for detail will make you an invaluable asset. If you are ready to expand your knowledge of our products and are passionate about representing the wellness industry, then this is your opportunity to start now!

• Work-life balance - enjoy freedom through 100% remote work, as well as 30 days of vacation and additionally time off on your birthday, Christmas and New Year's Eve
• Onboarding - detailed induction including employee handbook for all topics and training, laptop and equipment for home office provided
• Your development is the focus - knowledge transfer and regular feedback meetings
• Remuneration - attractive remuneration and comprehensive social benefits
• Togetherness - 2x annual team event for the European team (preferably in person) and close virtual collaboration with colleagues in Europe and Australia; friendly, uncomplicated corporate culture based on the Australian model

• Responsibility for providing efficient, friendly and professional support throughout the invoicing, order processing, installation and post sales support process
• Ensuring the effective and prompt handling of concerns
• Managing the delivery and installation of saunas, spare parts, panels and other products
• Recording and explaining all relevant customer service metrics with a focus on continuous service improvement
• Coordination, timely identification and resolution of operational issues and risks for the Fulfilment & Customer Care team to the GSCM
• Provide continuous feedback to support operational efficiency by identifying bottlenecks and process improvements, reporting to management in a timely manner and ensuring exceptional customer service

• Several years of professional experience in customer service or logistics
• Experience in customer service
• Knowledge of Google Suite (Gmail, Google Sheets, Google Docs, Google Drive)
• Know-how in the systems CIN7, Zendesk, Shopify, Keap, Xero, Slack, Stripe, Asana or other ticket systems for customer support
• Very good German language skills (native level) for customer support and English language skills for internal communication with the Australian headquarters
• Willingness to work on Saturdays (about 1-2x per month in coordination with the team) as well as coverage of daily working hours by the team from 9am-5pm

• Workplace Hamburg
• Occupational Area Administration, Quality Management and Assurance, Supply Chain / Purchasing, Warehouse / Logistics
• Contract Direct entry at our customer
• Job-ID 14881

Contact

Laura BeckerRecruitment Consultant

+49 172 2481437