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Senior Service Engineering Specialist (f/m/d)
AVANTGARDE Experts GmbH | Leinfelden-Echterdingen | jobs.4hr.de |
Agile working in an innovative, international environment
• Flexible working hours with a high proportion of home office hours
• 30 days vacation per year
• Working time account with overtime compensation
• Corporate benefits
If you are a digital native, AVANTGARDE Experts is the right place for you! We place exciting positions in the digital industry throughout Germany - from Junior Social Media Manager to Senior Project Manager Digital (m/f/d). Apply now for one of the many positions with our attractive clients!
• Develop solutions in a very dynamic environment between different cultures and mindsets in the context of a Joint Venture
• Establish processes for User Manuals, Workshop Information, Special Tools and Workshop Equipment
• Develop and implement detailed processes to ensure support to Independent Service Providers according to the legal requirements (Block Exemption Regulation)
• Develop the Service Engineering concepts as well as strategies to enable extended vehicle repair possibilities and modifications
• Collect and define business requirements and cooperate with IT to ensure availabiliity of necessary information for authorized retailers as well as Independent Service Providers
• Establish and maintain relationships with the Retail Engagement Center and be the interface for all stakeholders for all Aftersales relevant vehicle technical topics
• Responsibility for smooth repair procedures and processes for Authorized Retailers and Independent Service Providers, ensure training on-the-job, continuous improvement and developing KPI’s and reporting on vehicle technical topics
• Ensure a smooth resolution of escalated technical tickets
• Analyse and develop further technical solutions to ensure continuous improvement
• Bachelor or University degree in Automotive Engineering or similar
• Deep Automotive technical Understanding on the aera of electrical vehicles
• Proven Experiences (5+ yrs) in the fields of technical support, service Engineering and diagnostics with in Aftersales environment
• Experience with international and diverse cross-cultural enviroment ideally gained within the automotive sector (2+ years)
• Knowledge and understanding of customer dedication and the overall business Aftersales business principles
• Project experience is an asset
• Big data knowledge, oriented to process automation, advanced MS-Office skills (e.g. Excel, Project), collaboration tools (e.g. Confluence, Jira) and understanding/ handling for application in the area of responsibility
• Very good English skills
Then we look forward to receiving your convincing application including salary requirements and earliest starting date via our online portal.
• Flexible working hours with a high proportion of home office hours
• 30 days vacation per year
• Working time account with overtime compensation
• Corporate benefits
If you are a digital native, AVANTGARDE Experts is the right place for you! We place exciting positions in the digital industry throughout Germany - from Junior Social Media Manager to Senior Project Manager Digital (m/f/d). Apply now for one of the many positions with our attractive clients!
• Develop solutions in a very dynamic environment between different cultures and mindsets in the context of a Joint Venture
• Establish processes for User Manuals, Workshop Information, Special Tools and Workshop Equipment
• Develop and implement detailed processes to ensure support to Independent Service Providers according to the legal requirements (Block Exemption Regulation)
• Develop the Service Engineering concepts as well as strategies to enable extended vehicle repair possibilities and modifications
• Collect and define business requirements and cooperate with IT to ensure availabiliity of necessary information for authorized retailers as well as Independent Service Providers
• Establish and maintain relationships with the Retail Engagement Center and be the interface for all stakeholders for all Aftersales relevant vehicle technical topics
• Responsibility for smooth repair procedures and processes for Authorized Retailers and Independent Service Providers, ensure training on-the-job, continuous improvement and developing KPI’s and reporting on vehicle technical topics
• Ensure a smooth resolution of escalated technical tickets
• Analyse and develop further technical solutions to ensure continuous improvement
• Bachelor or University degree in Automotive Engineering or similar
• Deep Automotive technical Understanding on the aera of electrical vehicles
• Proven Experiences (5+ yrs) in the fields of technical support, service Engineering and diagnostics with in Aftersales environment
• Experience with international and diverse cross-cultural enviroment ideally gained within the automotive sector (2+ years)
• Knowledge and understanding of customer dedication and the overall business Aftersales business principles
• Project experience is an asset
• Big data knowledge, oriented to process automation, advanced MS-Office skills (e.g. Excel, Project), collaboration tools (e.g. Confluence, Jira) and understanding/ handling for application in the area of responsibility
• Very good English skills
Then we look forward to receiving your convincing application including salary requirements and earliest starting date via our online portal.
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