BRUNATA-METRONA GmbH & Co. KGMunich
Product Manager (m/w/d) für Digitale Services Energiekosten. Die Anforderungen aus Deinem Product Backlog stimmst Du kontinuierlich mit den Prozessexperten, Product Ownern und IT-Entwicklungsteams ab. ...
OSRAM GmbHMunich
Bringing intelligence to light and passion to innovation The ams OSRAM Group is a global leader in optical solutions.By adding intelligence to light and passion to innovation, we enrich peoples' lives.This is what we mean by Sensing is Life.Our around 26,000 employees worldwide focus on...
ALLYSCA Assistance GmbHMunich
ACCOUNT MANAGER (M/W/D) München (Nähe Ostbahnhof) ALLYSCA Assistance ist ein modernes Unternehmen im Konzern der ERGO/Munich RE. Sie haben Fragen? Tuba Gercek HR Talent Acquisition & Employer Branding Talent Acquisition Managerin Tel 0911 148 1704 tuba.
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DeloitteMünchen, 10 km von Pullach im Isartal
ein vielfältiges Arbeitsumfeld, das ständig in Bewegung ist und immer um ein Zentrum kreist: dich und dein Know-how. What impact will you make?
Du willst im Bereich Consulting – Customer Experience & Applied Design State-of-the-Art Kundenerfahrungen, neuartige...
Reply Deutschland SEMünchen, 10 km von Pullach im Isartal
IT-Affinität und Begeisterung für neue Technologien
• Kommunikationsstärke in deutscher und englischer Sprache sowie nationale Reisebereitschaft runden dein Profil ab
Experts for Customer Experience and the Intelligent Enterprise
Syskoplan Reply...
Reply Deutschland SEMünchen, 10 km von Pullach im Isartal
Im dynamischen Projektumfeld analysierst du neue Anforderungen unserer Kunden und unterstützt sie bei der Konzeption ihrer technischen Lösungen - Du entwirfst und implementierst Customer-Experience-Lösungen in den Bereichen Marketing, Sales und Services...
Edenred Deutschland GmbHAu-Haidhausen, 10 km von Pullach im Isartal
Überzeugung, ihrer sexuellen Orientierung oder anderen Kriterien.
Warum ist Customer Experience bei uns so wichtig?
Weil sie für uns den Unterschied zwischen einem zufriedenen Kunden und einem begeisterten Stammkunden ausmacht. Eine positive Kundenerfahrung...
AmazonMünchen, 10 km von Pullach im Isartal
Dear candidate please note: This position can be based in any of the following corporate offices: MAD15 Madrid, LHR35 London, LIN11 Milan, MUC11 Munich or CDG10 Paris)Are you passionate about improving the customer experience?
Do you strive to...
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Senior Customer Experience Manager, (Voice of Customer Program) Last Mile Delivery Experience
Amazon | München | www.connecticum.de |
Senior Customer Experience Manager, (Voice of Customer Program) Last Mile Delivery Experience Stellen-ID:
• 2608024 | Amazon Deutschland Transport GmbH Bewerben Sie sich noch heute BESCHREIBUNG **Dear candidate please note: This position can be based in any of the following corporate offices: MAD15 Madrid, LHR35 London, LIN11 Milan, MUC11 Munich or CDG10 Paris)Are you passionate about improving the customer experience? Do you strive to design and deploy customer-centric solutions that drive measurable results? Does coordinating across teams and countries sound exciting? If so, the AMZL EU Last Mile Delivery Experience (LMDX) team is looking for a Senior Customer Experience Manager to manage large-scale programs that improve the customer experience and find ways to positively surprise our customers with our services. As Senior Customer Experience Manager, you will be responsible for developing and implementing the Voice of the Customer program that improves both customer experience and efficiency by process improvements. Achieving such aspirational goals will require insisting on the highest standards, developing and iterating on new processes, and driving continuous improvement activities internally and externally. You will build collaborative relationships with numerous teams (operations, training, tech, and corporate) to identify solutions and to create and execute the Voice of the Customer project roadmap. You will also prepare and execute regular program updates to senior management on a weekly and monthly basis.Key job responsibilities- Customer-Focus: Develop a thorough understanding of customer needs related to our deliveries. Use that knowledge to create metrics that drive change and enable AMZL to provide an exceptional delivery experience.- Deliver Results: Lead complex process improvement efforts incl. scope alignment with local and international teams, data analysis, and presenting results to senior management.- Manage Ambiguity: Understand complex business problems and manage several competing priorities ensuring critical projects remain visible to senior leadership and stakeholders.- Stakeholder management: Build trustworthy relationships with multi-disciplinary stakeholders around the globe to understand and evaluate business priorities, define shared opportunities and requirements, and establish information sharing mechanisms. Work alongside stakeholders to define and execute innovative solutions for your customers while influencing with and without authority.- Drive best practices with a focus on outcomes for our customers. You will identify and own EU initiatives that will continue to optimize our highly customer focused operational teams.
You will have high performance standards that you will drive continuous improvement across the business.- Develop and execute weekly and monthly action plans to deliver programs as per roadmap.- Identify and analyze data to isolate issues, develop solutions and prioritize opportunities for CX improvements.We are open to hiring candidates to work out of one of the following locations:Munich, BY, DEU GRUNDQUALIFIKATIONEN
• project/program management experience including proven ability to manage large and complex projects with experience leading cross-functional projects
• Results driven individual with strong proactiveness
• Business judgment with a track record of successfully delivering quantifiable results.- Experience developing operational process and technologies to drive customer experience improvement.
• A passion about insisting on high standards and a customer-centric mindset
• Strong communicator with experience in facilitation across all levels; skilled at addressing both large and small audiences across multiple leadership levels and functions.- Highly organized, ability to complete a high volume of tasks and projects with little to no guidance and tight deadlines- Bachelor degree BEVORZUGTE QUALIFIKATIONEN
• Advanced degree (e.g.
MBA or PhD)- BA in a Science or Logistics based discipline, with an analytical, data analysis bias would be advantageous- Knowledge of Lean, Six Sigma and Kaizen techniques- The ideal candidate has an entrepreneurial mindset, with the tenacity to develop ideas independently and thrives in fast-paced environment.- Communication skills are crucial, as well as ability to think clearly, analyze quantitatively, problem-solve, support scope of requirements and prioritize.- Experience working within the transportation delivery industry and a solid understanding of carrier operations are advantageous.Amazon is an equal opportunities employer.
We believe passionately that employing a diverse workforce is central to our success.
We make recruiting decisions based on your experience and skills.
We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.m/w/d
• 2608024 | Amazon Deutschland Transport GmbH Bewerben Sie sich noch heute BESCHREIBUNG **Dear candidate please note: This position can be based in any of the following corporate offices: MAD15 Madrid, LHR35 London, LIN11 Milan, MUC11 Munich or CDG10 Paris)Are you passionate about improving the customer experience? Do you strive to design and deploy customer-centric solutions that drive measurable results? Does coordinating across teams and countries sound exciting? If so, the AMZL EU Last Mile Delivery Experience (LMDX) team is looking for a Senior Customer Experience Manager to manage large-scale programs that improve the customer experience and find ways to positively surprise our customers with our services. As Senior Customer Experience Manager, you will be responsible for developing and implementing the Voice of the Customer program that improves both customer experience and efficiency by process improvements. Achieving such aspirational goals will require insisting on the highest standards, developing and iterating on new processes, and driving continuous improvement activities internally and externally. You will build collaborative relationships with numerous teams (operations, training, tech, and corporate) to identify solutions and to create and execute the Voice of the Customer project roadmap. You will also prepare and execute regular program updates to senior management on a weekly and monthly basis.Key job responsibilities- Customer-Focus: Develop a thorough understanding of customer needs related to our deliveries. Use that knowledge to create metrics that drive change and enable AMZL to provide an exceptional delivery experience.- Deliver Results: Lead complex process improvement efforts incl. scope alignment with local and international teams, data analysis, and presenting results to senior management.- Manage Ambiguity: Understand complex business problems and manage several competing priorities ensuring critical projects remain visible to senior leadership and stakeholders.- Stakeholder management: Build trustworthy relationships with multi-disciplinary stakeholders around the globe to understand and evaluate business priorities, define shared opportunities and requirements, and establish information sharing mechanisms. Work alongside stakeholders to define and execute innovative solutions for your customers while influencing with and without authority.- Drive best practices with a focus on outcomes for our customers. You will identify and own EU initiatives that will continue to optimize our highly customer focused operational teams.
You will have high performance standards that you will drive continuous improvement across the business.- Develop and execute weekly and monthly action plans to deliver programs as per roadmap.- Identify and analyze data to isolate issues, develop solutions and prioritize opportunities for CX improvements.We are open to hiring candidates to work out of one of the following locations:Munich, BY, DEU GRUNDQUALIFIKATIONEN
• project/program management experience including proven ability to manage large and complex projects with experience leading cross-functional projects
• Results driven individual with strong proactiveness
• Business judgment with a track record of successfully delivering quantifiable results.- Experience developing operational process and technologies to drive customer experience improvement.
• A passion about insisting on high standards and a customer-centric mindset
• Strong communicator with experience in facilitation across all levels; skilled at addressing both large and small audiences across multiple leadership levels and functions.- Highly organized, ability to complete a high volume of tasks and projects with little to no guidance and tight deadlines- Bachelor degree BEVORZUGTE QUALIFIKATIONEN
• Advanced degree (e.g.
MBA or PhD)- BA in a Science or Logistics based discipline, with an analytical, data analysis bias would be advantageous- Knowledge of Lean, Six Sigma and Kaizen techniques- The ideal candidate has an entrepreneurial mindset, with the tenacity to develop ideas independently and thrives in fast-paced environment.- Communication skills are crucial, as well as ability to think clearly, analyze quantitatively, problem-solve, support scope of requirements and prioritize.- Experience working within the transportation delivery industry and a solid understanding of carrier operations are advantageous.Amazon is an equal opportunities employer.
We believe passionately that employing a diverse workforce is central to our success.
We make recruiting decisions based on your experience and skills.
We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.m/w/d