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betriebliche Altersvorsorge, Lease a Bike, …
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Plasma Center Manager
Bochum | join.com |
Tasks
Job
Description
• Develop objectives for the
center’s day-to-day activities.
• Conduct effective resource
planning to maximize the productivity of resources (people, technology, etc.).
• Supervision of Plasma Collection
duties and proper documentation.
• Collect and analyze the center
statistics (trend of sales, operating costs, etc.).
• Assume responsibility for
budgeting and tracking expenses.
• Hire, coach, and provide training
to personnel to maintain high customer service standards.
• Evaluate performance with key
metrics
• Prepare reports for local office
• Manage the daily running of the
center, including sourcing equipment, effective resource planning, and applying
center strategies and operations.
• Undertake needs assessments,
performance reviews, and cost/benefit analyses.
• Set/meet performance targets for
efficiency, sales, and quality.
• Ensure all relevant
communications and data are updated and recorded.
• Advise clients on products and
services available.
• Liaise with supervisors, team
leaders, operatives, and third parties to gather information and resolve
issues.
• Maintain up-to-date knowledge of
industry developments and involvement in networks.
• Coordinate staff recruitment and
write job adverts.
• Review the performance of staff,
identify training needs and plan training sessions.
• Handle the most complex customer
complaints or inquiries.
• Organize shift patterns and the
number of staff required to meet demand.
• Coach, motivate, and retain
staff.
• Coordinate bonus, reward, and
incentive schemes.
• Forecast and analyze data against
budget figures on a weekly and/or monthly basis.
Requirements
Requirements
• Proven experience as a plasma
center manager or similar positions.
• Experience in customer service is
required.
• Knowledge of performance
evaluation and customer service metrics.
• Solid understanding of reporting
and budgeting procedures.
• Experience in basic financial
analysis (cost-effectiveness, cost-benefit, etc.).
• Outstanding communication and
interpersonal skills.
• Excellent organizational and
leadership skills with problem-solving ability.
• Positive and patient.
• Ability to multitask and remain
calm under pressure, especially during peak hours or intense situations.
• Knowledge of management
principles and familiarity with company products, services, and policies.
• Fluent in both language of
English and German (reading and writing).
• Proficient in Microsoft Office (Excel, Word, and Outlook)
• Men is
preferred
Job
Description
• Develop objectives for the
center’s day-to-day activities.
• Conduct effective resource
planning to maximize the productivity of resources (people, technology, etc.).
• Supervision of Plasma Collection
duties and proper documentation.
• Collect and analyze the center
statistics (trend of sales, operating costs, etc.).
• Assume responsibility for
budgeting and tracking expenses.
• Hire, coach, and provide training
to personnel to maintain high customer service standards.
• Evaluate performance with key
metrics
• Prepare reports for local office
• Manage the daily running of the
center, including sourcing equipment, effective resource planning, and applying
center strategies and operations.
• Undertake needs assessments,
performance reviews, and cost/benefit analyses.
• Set/meet performance targets for
efficiency, sales, and quality.
• Ensure all relevant
communications and data are updated and recorded.
• Advise clients on products and
services available.
• Liaise with supervisors, team
leaders, operatives, and third parties to gather information and resolve
issues.
• Maintain up-to-date knowledge of
industry developments and involvement in networks.
• Coordinate staff recruitment and
write job adverts.
• Review the performance of staff,
identify training needs and plan training sessions.
• Handle the most complex customer
complaints or inquiries.
• Organize shift patterns and the
number of staff required to meet demand.
• Coach, motivate, and retain
staff.
• Coordinate bonus, reward, and
incentive schemes.
• Forecast and analyze data against
budget figures on a weekly and/or monthly basis.
Requirements
Requirements
• Proven experience as a plasma
center manager or similar positions.
• Experience in customer service is
required.
• Knowledge of performance
evaluation and customer service metrics.
• Solid understanding of reporting
and budgeting procedures.
• Experience in basic financial
analysis (cost-effectiveness, cost-benefit, etc.).
• Outstanding communication and
interpersonal skills.
• Excellent organizational and
leadership skills with problem-solving ability.
• Positive and patient.
• Ability to multitask and remain
calm under pressure, especially during peak hours or intense situations.
• Knowledge of management
principles and familiarity with company products, services, and policies.
• Fluent in both language of
English and German (reading and writing).
• Proficient in Microsoft Office (Excel, Word, and Outlook)
• Men is
preferred
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