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• Serves as the Front Office Assistant Manager formulates instructions and directives necessary to conduct service-oriented and cost-effective operations.
• Conducts reviews of guest comments, surveys, and operations to identify problems and initiates appropriate corrective action.
• Evaluates the success of programs based on customer satisfaction. Monitors labor, and other expenses; presents analysis to the Front Office Manager.
• Develops operating policies, programs and procedures for the department and submits them to the Manager for approval.
• Participates in regular departmental inspections and reviews; resolves guests complaints.

Requirements

• Direct Deposit and Social Security Card is required.
• Meet qualification/eligibility/background requirements for this position.
• A one-year probationary period may be required.
• Possesses satisfactory completion of pre-employment background checks in accordance with AR 215-3, 2-13, to include a Tier 1 background investigation to include childcare checks.
• This position may require a health screening. Immunizations may be required as a condition of employment for the health and safety of those in the facility.
• Ability to obtain and maintain a valid US Army (USAREUR) Certificate of license.

Qualifications

Progressively responsible experience, including at least one year of specialized supervisory or managerial experience at the next lower grade level or equivalent position. Must be adaptable to new assignments, and to changes in instructions, work methods, work situations and staff.

Driver's license (US state and US Army Europe) must be submitted at the time of application.

Best Qualified criteria:

• Possess three (3) years' or more experience with a hotel property management system (e.g., Defense Lodging System/EPITOME, MICROS OPERA/Oracle OPERA PMS, HOLIDEX, Amadeus PM Pro, Guestline) or similar systems.
• Possess one (1) year or more experience creating staffing schedules that cover a 24 hour operation that includes a 7 day per week schedule for staff.
• Possess one (1) year experience at a hotel as a Front Desk Clerk or Lead Hotel Front Desk Position (or similar position)

Referral lists are based on the qualifications stated in the job announcement. Your qualifications MUST be fully described in your resume. In describing your experience, be clear and specific. NO ASSUMPTIONS WILL BE MADE REGARDING YOUR EXPERIENCE.

You will be required to work at all Stuttgart Lodging facilities during all shifts, based on staffing requirements.

Education

This job does not have an education qualification requirement.

Additional information

Area of Consideration:

• The Area of Consideration for this vacancy announcement is Stuttgart, Germany. (Military Spouse Preference (MSP), Involuntarily Separated Military Preference (ISMP) and Family Member Preference eligible candidates are included in the area of consideration.)

Manual Applications:

• If you are unable to apply online, you may submit your application package using a manual application method. Please contact the NAF Human Resources Office or representative listed on this job announcement to request a copy of the manual application form. All completed manual application forms (along with resume and other supporting documentation) must be received no later than 15:00 hours (3:00 p.m.) on 09/26/2024 in order to process your application in a timely manner. Please note that neglecting to respond to the job-related questions may result in an ineligible rating.

• Payment Permanent Change of Station (PCS) costs are not authorized, based on a determination that a PCS move is not in the Government's interest.

• Sunday premium pay may be authorized by the Garrison Commander. If authorized, only regular (full-time, part-time, limited tenure and seasonal) employees may be paid Sunday premium pay. Sunday premium may be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday).
• Night differential may be authorized by the Garrison Commander. Night differential may be paid at the rate of 10% basic rate for hours of non-overtime work performed between 1800-0600.

• Incentives will not be paid.

• Allowances, differentials, or incentives will not be paid.
• Post allowance may be paid in accordance with the Department of States Standardized Regulations (DSSR), contingent upon eligibility.
• Employment Overseas provides a lot of additional benefits & entitlements, for more information please see the agency contact information listed below for your local NAF Human Resources office.
• Applicants must comply with the Exceptional Family Member Program, for information click here.

Other:

• Information may be requested regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols. For more information, visit https://www.saferfederalworkforce.gov/faq/vaccinations/
• Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date.

• U.S. citizens overseas under ordinarily resident status are not eligible for appointment under the Status of Forces Agreement.
• In NATO countries employment of non-U.S. citizens under U.S. conditions is restricted by the NATO SOFA to individuals who are nationals of a NATO country. These individuals may not be employed under U.S. employment conditions in the country of their citizenship.
• Benefits

Review our benefits

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Applicants can claim the following eligibilities:

• NAF Preference - Family Member Preference (OCONUS ONLY)
• NAF Preference - Involuntarily Separated From the Military
• NAF Preference - Spouse Employment Preference (SEP)
• NAF Priority Consideration - Business Based Action
• NAF Priority Consideration - Current Appropriated Funds Employee CNE (APF)
• NAF Priority Consideration - Current/Former NAF Employee (CNE/FNE)
• NAF Priority Consideration - Outside Applicant Veteran (OAV)
• NAF Priority Consideration - Parent of a Veteran (OAV)
• NAF Priority Consideration - Spouse/Widow(er) of a Veteran (OAV)

The announcement questionnaire for this position includes "Best Qualified/Highly Preferred" Criteria. If you respond "yes" to the Best Qualified/ Highly Preferred criteria, please ensure your experience or knowledge is clearly identified on your resume and/or application package.

Applicants meeting this criterion will be forwarded to the Selecting Official before other qualified applicants. Best qualified candidates may have to undergo an interview process which will include reference checks.

Please check out our Applicant Information Kit:

• It contains additional information applicants may find useful when applying for our jobs. (To view kit, click this URL: https://publicfileshare.chra.army.mil/Applicants/NAF%20Applicant%20Information%20Kit.pdf). (If URL does not work, copy and paste the URL into browser).
• Benefits

• Required Documents

As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

The following documents must be submitted with your application:

• License
• Resume

The below items are accepted and may be needed to support a qualification and/or a claimed priority/preference:

• Cover Letter
• DD-214/ Statement of Service
• License
• DA 3433
• References (Names, address, telephone and email)
• PCS Orders
• Resume
• Separation Notice (RIF)
• SF-50/ Notification of Personnel Action
• How to Apply

1. Electronically (preferred) at https://www.usajobs.gov/ and search for Vacancy Number (VIN): O5NAFHR-24-12547175. Announcement closes at 11:59 PM Eastern Time on 09/26/2024.

• Click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. Click this link to preview the application: https://apply.usastaffing.gov/View Questionnaire/12547175.
• Complete the online application, verify the required documentation is included with your application package, and submit the application.
• You must re-select your resume and/or other documents from your USAJOBS account, or your application will be incomplete.
• It is the applicant's responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
• Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.

1. Manually: Please refer to the "Additional Information" section of this announcement for instructions.

Agency contact information

US

Next steps

• Fair and Transparent

• Criminal history inquiries
• Equal Employment Opportunity (EEO) Policy
• Financial suitability
• New employee probationary period
• Privacy Act
• Reasonable accommodation policy
• Selective Service
• Signature and false statements
• Social security number request

Required Documents

The following documents must be submitted with your application:

• License
• Resume

The below items are accepted and may be needed to support a qualification and/or a claimed priority/preference:

• Cover Letter
• DD-214/ Statement of Service
• License
• DA 3433
• References (Names, address, telephone and email)
• PCS Orders
• Resume
• Separation Notice (RIF)
• SF-50/ Notification of Personnel Action

Help

• The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

The area of consideration is Stuttgart, Germany U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. Territory for three (3) or more continuous years immediately preceding the start of Federal affiliation. US resident alien family members of US sponsors who are citizens of NATO countries other than the host nation and possess a valid green card and US Social Security Number (SSN).