IT Service Specialist (m/f/d) (Hankook Tire Europe)

Hankook Tire has been represented in the renowned Dow Jones Sustainability Index World (DJSI World) since 2016.

Your Tasks:

• Provide technical support to end-users by diagnosing and resolving hardware, software, and network issues promptly.
• Troubleshoot and resolve technical problems related to computer systems, software, and hardware components.
• Maintain accurate records of technical issues and solutions for future reference and analysis.
• Administer and maintain computer networks, servers, and other IT infrastructure to ensure optimal performance and security.
• Perform routine system maintenance tasks such as software updates, patches, and backups to minimize downtime and security risks.
• Monitor system performance and troubleshoot issues to ensure uninterrupted operation of critical IT services.
• Track and monitor the usage, allocation, and disposal of IT assets to optimize resource utilization and control costs.
• Coordinate procurement and deployment of new IT assets according to established procedures and budgetary constraints.
• Conduct regular security assessments and audits to identify vulnerabilities, assess risks, and implement remediation measures.
• Stay informed about emerging security threats, trends, and best practices to proactively mitigate risks and safeguard IT assets.

Your Profile:

• Bachelor's degree in Information Technology, Computer Science, or a related field
• Minimum of 2-3 years of experience in IT support or a related field
• Certifications Microsoft Certified Professional (MCP) is requeired. Comp TIA A+, Comp TIA Network+, is a plus.
• Strong technical aptitude and problem-solving skills
• Ability to provide excellent customer service and communicate technical information effectively to non-technical users.
• Proficiency in operating systems (e.g., Windows) and common software applications (e.g., Microsoft Office, email clients). Mac OS, Linux is beneficial
• Knowledge of basic networking concepts and protocols.
• Familiarity with IT security best practices and data protection regulations.
• Ability to work independently and collaboratively in a fast-paced environment
• Fluent written and spoken German and English

We Offer:

• Become a valued member of our motivated, diverse team
• Enjoy flexible working hours and 30 days of annual leave
• Access comprehensive in-house and external training opportunities
• Receive a daily food voucher for every workday
• Take advantage of significant discounts on Hankook products
• Participate in regular team lunches in a relaxed atmosphere

Additional information

Oct 25, 2024

Veronika Schaumberg