Client Support Executive – Cross-Border Payments & FX
About the Company:
We are recruiting on behalf of a leading global financial technology brand specializing in corporate payment solutions and cross-border foreign exchange (FX) services. Known for its high-growth trajectory and innovative financial platforms, the company provides large-scale businesses with seamless international trade infrastructure.
This role is based permanently out of a fast-paced, dynamic trading floor environment in our Munich office.
Role Summary:
As a Client Support Executive, you will play a pivotal role acting as a middle-desk expert between our corporate clients, the Front of House (Sales/Dealers), and back-office/compliance departments. Your main mission is to ensure international clients receive exceptional trade execution support and operational service.This is a highly collaborative, analytical, and resilient role reporting directly to the Director & Head of Austria & Germany.
Key Responsibilities:
- Cross-Department Collaboration: Connect daily with internal sales, operations, and compliance teams to ensure a frictionless client experience for trade settlements and conflict resolution.
- Trade & Cash Flow Support: Partner closely with Dealers to support client inquiries, monitor outstanding trades requiring wire instructions, and secure timely collections of outstanding receivables (Trades, deposits, and Losses).
- Client Empowerment: Educate corporate clients on operational processes and promote the secure online trading platform to drive client self-sufficiency and minimize manual transaction errors.
- Compliance & Investigation: Act as a central point of contact for Salesforce payment investigations and address routine compliance queries (internal and banking), while upholding regulatory obligations like GDPR.
- Issue Management: Document client interactions in the CRM system, compile operational error reports, handle first-level dealer or client complaints, and systematically escalate structural issues to the Head of Client Support.
Qualifications & Skills Required:
- Experience: 1 to 2 years of professional experience in a client-facing operations, trade support, or payment operations role within the Foreign Exchange (FX) or banking sector.
- Languages: Fluent German speaker with excellent business-level English proficiency (both written and spoken are mandatory for regional and global collaboration).
- Technical Proficiency: Strong computer literacy, particularly with advanced knowledge of Microsoft Excel, Outlook, and CRM systems (Salesforce experience is highly valued).
- Mindset & Working Style: Highly organized, detail-oriented, and comfortable working under pressure within a vibrant, fast-paced trading floor environment.
What We Offer:
- Competitive Compensation: An attractive annual salary range between €45,000 – €50,000 gross per year (based on skills and professional experience) + a monthly performance bonus.
- Work Setup: Fully equipped assigned workspace in our Munich office with company-issued corporate technology and comprehensive, hands-on onboarding training.
- Time Off: Variable days of annual leave plus public holidays, along with an innovative holiday buy-back scheme.
- Long-term Benefits: Company pension scheme, corporate health and wellness programs, and clear vertical career progression opportunities within a global financial leader.
How to Apply:
If you meet the linguistic requirements and have operational experience in the FX space, please submit your updated CV in English (PDF format) through this application portal. Our recruitment team will review your background shortly.