Manager, Parcel Carrier Management

Reports to: Director, Transport

Company :

Our brands stand for freedom and self-expression around the world.

Where we lead, others follow. For nearly 170 years, we've used the strength of our brands to lead with our values and make an outsized impact on the world. We employ more than 15,000 people globally to support our great brands: Levi's®, Dockers®, Denizen®, Signature by Levi Strauss & Co.™ and Beyond Yoga.

SUMMARY :

She or he will support the relationship with major Carrier partners, as well as OPEX budgets, and will work within a small operations team in-house; with the expectation to constantly challenge and improve the current situation and ensuring that the Carrier Strategy is cosistant with the Overall Transportation strategy across all sales channels.

She or he must be comfortable with working in a highly cross-functional environment, working closely with different European and Global DTC teams, especially regarding technology and Reporting. She or he must have a can-do attitude, and a proven ability to effectively negotiate, communicate, build strong partnerships across the organization, and influence others.

This role will lead Carrier Management Services for our Europe Region for all types of DTC Ecom and Market Place services for Levi internal & external customer Digital, Market Place (EU) and DTC Ecom. As a manager of the Carrier Network focusing on outbound flows, this role will oversee the activities to achieve tactical objectives, quality, cost, and service.

This involves driving all financial metrics while ensuring all service commitments are met for all DTC business channels. The leader drives performance and accountability while enforcing Levi's Core Competencies.

ESSENTIAL DUTIES AND RESPONSIBILITIES (include but are not limited to the following):

• Continuously monitoring if the operational execution meets the agreed SLA. Per service type, country, and channel and you are up to date with the latest status, performance, and action.
• Work cross-functionally with your stakeholders, including DTC, eCom, Customer Service, Distribution Centre (DC), Transportation and IT to identify process inefficiencies and suggests improvements or enhancements. Create and drive plans to (re)solve those in a timely manner.
• Interface between the commercial DTC and planning teams and the DC to communicate business decisions and their consequences, e.g., forecasting, (in)active products, promotions, and campaigns periods.
• Consistent reporting of the operational performance (scorecards) that drive the correct actions and follow up, with specific attention on OTIF, delivery flaws and return execution.
• Aid in the development/improvement of procedures, (ad hoc) reports & processes
• Drive carrier alignment with cross-functional partners on strategic initiatives aligned with the AOP and LRP and including Commercial expansion plans. Collaborate with and provide decisive point of view with partners internally and externally.
• Demonstrate a consumer first mind-set to implement and drive relevant tactical practices to improve operational efficiencies together and service to the end consumer.
• Identifies internal processes and procedures within Carrier transportation to utilize Continuous Improvement Tools and Techniques to reach the objectives of the consumer.
• Implement Carrier transport tactical tasks to meet Levi goals and customer expectations.
• Ensure that the department performance goals are set and achieved, through the proper execution
• Collaborates with cross-functional departments while balancing workflow. Administer observations on teammates & Carrier transport partners to drive performance improvement, training, and coaching.
• Communicates department vision & objectives while partnering with cross functional teammates
• Experienced in developing reports, analyzing data & providing high level recaps for both internal & external communication.
• Active participant in regularly scheduled internal touchpoints - Ops Call, Accountability, Staff, HR, Key Program tracking/etc.
• Recognizes the potential impact of internal & external challenges on future state of the business unit and develops action plans to meet these challenges.
• Build & Drive relationships with carrier transport providers that enable Levi to meet overall department and company DTC first goals.
• Create Carrier transport solutions for all cross functional channel or customers that meet consumer requirements and expectations while balancing cost.

Process Management:

• Competency in process management is required to strategize and build new ways of working and operationalizing systems to meet service and consumer requirements (ie: B2C, CRM tools, reporting dashboards)
• Define Carrier and Carrier Options strategies for region based on consumer requirements, service and ROI.
• Partner with SC teammates and cross functional partners to negotiate any fulfillment strategy that requires "DTC First" buy in and execution. Define success measures and benefit analysis.

Communication:

• Functions as a 'bridge-building' between teams outside Supply Chain and Levi's, by inclusion of the right stakeholders, constructive communication to hit team and regional goals. And building strong relationships.
• High level of cross functional collaboration, both written and verbal, with operational and key stakeholders, both internal and external. Frequency can range from daily to monthly deliverables.
• Able to convey the company and department's strategy across direct reports and external partners
• Have a commercial & process mindset be able to see the bigger picture and understand the business priority & needs. Be confident with process, systems and be able to translate commercial strategy into operating model and supply chain solutions.

• Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams and build cooperative relationships with internal and external stakeholders.
• Excellent leadership and team management skills, with the ability to motivate and inspire a diverse workforce.
• Ability to work in a fast-paced, dynamic environment and handle multiple priorities simultaneously.
• Strong analytical and problem-solving skills, focus on continuous improvement, risk management.
• Quickly builds relationships and gains trust amongst key stakeholders.
• Strategic thinker with strong execution skills and ability to move seamlessly between the two.
• Good executive communication skills, demonstrated ability to effectively negotiate, communicate and influence others.
• Analytical, data-driven decision maker, with a passion for the consumer
• Strong ability to prioritize to deliver maximum results.
• Fast learner, approaches situations with curiosity and open-mindedness
• Anticipates problems and develops contingency plans.
• Team player and builder
• Being able to work in a multi-cultural environment.
• Hire, train, build and lead a high-performing and inclusive team.
• Disciplinary and functional responsibility of Unna Distribution and Outbound Logistics team
• Establish and maintain a positive work environment to promote teamwork, collaboration, engagement & motivation.
• Provide guidance, coaching, development through regular performance feedback.
• Foster a culture of continuous learning, collaboration, professional growth.

Team & Talent Building:

• Motivates and drives accountability by creating clear measurable individual goals, responsibility and role clarity.
• Applies understanding of current & future talent needs in selection & development of talent.
• Serves as a trusted coach or mentor that guides Teammates through development opportunities and gives continuous feedback to ensure they are equipped to do the work independently.
• Takes ownership of departmental results by tracking team contributions.
• Applies understanding of current & future talent needs in selection & development of talent.
• Develops and supports talent planning strategies to align with cross-functional needs.

QUALIFICATION REQUIREMENTS:

Be proficient with process, systems and be able to convert business strategy into operational model and supply chain solutions.

• Have a commercial & process mindset be able to see the bigger picture and understand the business priority & needs. Be confident with process, systems and be able to translate commercial strategy into operating model and supply chain solutions.
• Strong data literacy. Is not afraid of exploring new data sources and enhance existing or create new operational overviews.
• Sense of ownership and pride in your performance and its impact on company's success
• Critical thinker and problem-solving skills. Identifies and resolves problems in a timely manner.
• Team player able to influence and motivate, coach and develop the team and peers.
• Good time-management skills. Knows how to effectively prioritize demands of both the function and business unit. Completes tasks correctly & on time.
• Results driven and ambitious, motivated and strives to achieve team and personal goals.
• Great interpersonal and excellent oral & written communication skills, and attentive listener.
• "Gets" Levi. Passionately embraces the challenge and effort to keep Levi unique; committed to go the extra mile to build/protect the brand.

• Bachelor's Degree
• 5 years +' experience in outbound Carrier transportation management (Parcel, Drop Box, Locker, Returns, etc.).
• 5 years +' experience in people management
• Experience managingOPEX budget and partners.
• A strong affinity with data and numbers
• Proven track record in problem solving and process improvements including measurable outcomes.
• Hands on experience with Microsoft Office Suite, BI reporting. Experience with SAP will be considered as an advantage.
• Ability to read and apply operational metrics with the right balance between analytical and process understanding skills.
• Able to level the communication, messaging, and action driven conclusions to the audience it is shared with.
• Fluent in English. Other European languages is added value.
• Strategic thinking + flawless execution
• Ability to effectively communicate and collaborate with internal and external multidisciplinary groups.