Key Account Manager SMB (m/f/d) with German, Uber Eats, South
If you're passionate about the food industry, excel at building partnerships, and thrive in a fast-paced environment, we want to hear from you!What you'll doAs a Key Account Manager, you'll be the primary point of contact for a portfolio of our most valued SMB restaurant partners, working to ensure their continued success and expansion on Uber Eats.
Your responsibilities will include:Strategic Account Growth: Collaborate with 100-150 high-value restaurant partners to retain and expand their business, identifying new upselling and cross-selling opportunities through product adoption and location expansion initiatives.Maximising potential: Proactively identify opportunities to unlock additional revenue potential for both our partners and Uber Eats.Risk Mitigation & Retention: Actively identify potential risks to partnerships and work swiftly and diligently to ensure partners receive the best possible experience, striving for 100% account retention.Partner Advocacy: Collect and synthesise valuable feedback from restaurant partners, transforming these insights into actionable information that informs and drives our product and business roadmap.Relationship Building: Cultivate strong, lasting relationships with Key SMB restaurant partners, positioning Uber Eats as their preferred and exclusive delivery platform.Account planning: Build long-term growth and marketing plans with your partners via regular business reviews and data analysisWhat you'll need4+ years of experience in a strategical and operating B2B client-facing role, such as Sales, Customer Success, Account.
Management, or upper management in the retail/food industry.Customer Lifecycle Navigation: Experience navigating the complete customer lifecycle, including prospecting new contacts within existing client organizations.Negotiation Skills: Experience in constructing high potential deals, calculating offers, professional pitching to clients and negotiating under high competitive pressure.Self-Starter Mentality: A proactive and autonomous approach, with the ability to thrive in a dynamic and fast-paced team environment.Exceptional Interpersonal Skills: The ability to clearly articulate value propositions, address objections, overcome obstacles, and secure commitment from partners.Hustle & Dedication: A willingness to "roll up your sleeves" and work closely with our highest-value partners to consistently achieve quarterly and annual revenue, retention, and adoption targets.Strategic & Analytical Thinking: The ability to think strategically, analyze restaurant needs, creatively problem-solve, and identify new opportunities.Organizational Skills: Demonstrated time management and organizational skills, with the ability to multitask and prioritize effectively based on impact.Preferred QualificationsCRM Proficiency: Experience with CRM systems (Salesforce experience is a significant plus).Google Suite Expertise: Proficient in Google Suite, with the ability to create comprehensive and impactful dashboards and presentations.We offer32 vacation days per yearMonthly Uber voucher17% Uber discountQuarterly wellbeing voucher17 hours mental health sessions with licensed professionals20 working days "work from anywhere”Additional Contact DetailsAccommodations may be available based on religious and/or medical conditions, or as required by applicable law.To request an accommodation, please reach out to accommodations@uber.com.