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Join our mission to empower the engineers of tomorrow! As a Customer Success Manager at Synera, you'll collaborate with visionary engineers from top brands like NASA, Airbus, BMW, Miele, EDAG, to ensure they get the most value out of our innovative process automation platform.
WHAT YOU WILL DO
As a Customer Success Manager, you'll be responsible for driving the expansion of our enterprise accounts by ensuring the successful adoption and rollout of Synera across all engineering divisions. Managing a portfolio of key accounts, you'll understand their unique needs and provide tailored strategies to help them achieve business goals such as reducing time to market or cutting costs.You’ll work closely with Sebastian, Jeron, Max, Tobi, David and our teams from sales, marketing, product, and the academy. Regular collaboration with solution engineers—Lilian, Rahman, Raed, Ram and Robert—will allow you to develop custom solutions that enhance our customers' product development processes.
Additionally, you'll work with sales and product teams to identify upsell opportunities, share customer insights for continuous product improvements, and collaborate with marketing team to publish customer success stories.
What a week at Synera could look like:
- Monday: Start your week with a company all hands and team kick-off to align on priorities among key accounts and team actions. In the afternoon, join the CS Task Force meeting to share customer insights and lessons learned among the CSM team.
- Tuesday: Participate in the daily stand-up to review progress and address immediate needs. Conduct an Executive Business Review (EBR) with a key account to assess progress, realign strategies to achieve business objectives, and identify new expansion opportunities.
- Wednesday: After the daily stand-up, plan a two-day Synera onsite event with BMW, including a Synera CEO Keynote, training sessions, and tech talks. Use your outbound blocker to find new leads and expand your opportunity pipeline.
- Thursday: Join shortly our daily stand-up, then lead an onsite workshop at one of your key accounts, including discovery sessions to uncover new use cases and conducting a Quarterly Business Review (QBR). In the afternoon, join the bi-weekly Opp review session with David to discuss status quo of your opportunity funnel and planned actions.
- Friday: Wrap up the week with the daily stand-up. Analyze customer health metrics, develop action plans to mitigate risks, and prepare for the next QBRs. Participate in a webinar to stay up-to-date on the latest software features, before you jump into the weekend.
Join our next team event and connect, relax, and have fun together with other Synerians!
WHAT'S IN IT FOR YOU?- Be part of a dynamic team of engineering experts, all passionate about tech products and to turn our customers into stars.
- Take on a high level of responsibility right from the start, work collaboratively with your team members to gain new knowledge and skills to continuously improve our operations.
- Collaborate with leading brands like Hyundai, Ariane, KTM, Voith, RLE towards a new era of automation efficiency and cross-team collaboration in product development.
- We don't believe in one-fits-all solutions and therefore let you decide when & where to work (as long as you have a residency in Germany).
- Flexible public holidays - swap days off according to your values and beliefs!
- In case you'll work remotely, we'll help you get set up at home and invite you to come and visit Bremen from time-to-time.
Spend time together with your colleagues during regular team events, virtual coffee breaks or spontaneous afterworks :-) For summer & winter we usually get together with the whole company to spend 2-3 days somewhere nice!
WHAT YOU NEED TO SUCCEED
Even if you don't meet all the criteria perfectly but believe you have a lot to bring to the role, we encourage you to apply. You don’t need to match all the listed requirements exactly to be considered.- 7+ years of hands-on experience in customer success, account management or technical consultancy, ideally focused on enterprise accounts and the ability to engage with senior executives and decision makers.
- A strong understanding of CAx tools and their applications in engineering fields like aerospace and/or automotive.
- Proficiency in German language to effectively communicate with German-speaking customers and stakeholders.
- Strong skills to analyze customer data and metrics to proactively address churn risks and continuously drive growth.
- A proactive and solution-driven mindset, with a proven track record of managing enterprise accounts and delivering measurable growth numbers.
P.S. Synera is a place where everyone can grow, and every voice is valued. So, however you identify yourself and whatever background you have, if this role excites you, please apply with your English CV (no photo or date of birth needed) and tell us how your unique perspective will benefit our Customer Success team.
Why Synera?Synera is a process automation platform specifically designed for engineers. Trusted by Airbus, BMW, EDAG, and Miele, it allows building complex automations 10x faster. Thanks to the user-friendly UI and shareable templates, anyone can easily use and modify them to level up their work—without programming skills.
We’re changing the way product development works and are looking for a Customer Success Manager (f/m/d) to help us revolutionize engineering. Do you want to join?