Boutique Manager (m/f/d) Berlin

About Chloé

The Maison Chloé was founded in 1952 by Gaby Aghion, an Egyptian-born Parisienne who wanted to liberate women’s bodies from the stiffly formal fashion of the time through a luxury ready-to-wear offering.

For almost 70 years, Chloé has been inspiring femininity by designing fashion collections and accessories, crafting stories and sharing experiences. Our founder's forward-looking vision of femininity continues to inspire our long-term commitment to support the advancement of women.

Women moving forward. For a fairer future. This is our purpose guiding all we do. Today, our ultimate goal is to create beautiful products with meaningful impact for people and for the planet.

We take pride in receiving B Corp certification. As we mark this new stage, reinventing how we do business, we hope to inspire other organisations.

That’s why we are building teams who are committed to our mission. We want to share this approach within the company and with our community at large.

I had incredible belief and boldness.

We give women freedom to dare to be themselves”

HOW WILL YOU MAKE AN IMPACT?

A Chloé Store Manager is an ambassador of the Maison, in charge of welcoming every guest into the Chloé family. They will oversee the business, lead the team and supervise boutiques operations to ensure successful execution.

A Client Champion:

• Leads the team to initiate and develop long-term relationships with clients
• Monitors CRM targets for boutique and per stylists and helps the team to reach them
• Ensures a proper use by all team members of available CRM tools and reports, and Follows-up on individual CRM tasks completion
• Supervises client database with consistent follow up of staff client books
• Coordinates contact campaigns, gifting campaigns and other clients’ activations

An Omnichannel Business Promoter:

• Leads by example and supervises sales on the floor to improve business performance and customer service
• Ensures full engagement of the team with omnichannel services and gives feedback to the store manager on individual performance
• Analyses sales figures and co-creates monthly/quarterly/yearly action plan to improve business in line with Maison strategy
• Motivates the team in reaching boutique and individual targets and systematically follows up with each team member
• Actively participates in commercial activities and proactively proposes new ideas to improve business
• Is aware of local trading environment and competitors’ activities

A Team Leader:

• Organizes energizing team briefings and ensures consistently high level of motivation
• Maintains Excellent level of product knowledge by all team members and follows up proper implementation of all needed product and commercial trainings
• Shadows sales on the floor to coach the team and identify further individual training needs
• Supports recruitment and induction of team
• Leads by exemplarity, ensures good team spirit and translates Chloé attitude of entrepreneurship, togetherness, excellence, creativity and positive impact
• Is an active member of store managers community: shares best practices, asks, provides support

An Operations Excellence Supervisor:

• Supervises impeccable boutique environment and teams grooming at any time of the day
• Proactively liaises with team and management to suggest improvements in operations, processes or more globally on boutique environment
• Ensures implementation of all guidelines related to store and BOH management and sustainability
• Supervises all Stock Management related tasks
• Oversees compliance of established Richemont policies and standards

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

We look for people who demonstrate entrepreneurship, who cherish togetherness, and strive for excellence, who embrace creativity and who aim to have a positive impact.

HOW DO WE KEEP YOU SMILING?

As a significant member of the Chloé community, you are also part of a much bigger family at Richemont.

We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call

2nd Stage – Interview with the Area Manager for Chloé, Germany

3rd Stage – Interview with the Retail Director for Chloé, Europe