German Speaking Customer Success Manager

Total Compensation: €50,000 – €70,000 Base Salary + Performance Bonus + True Equity

Are you ready to move your career forward with a highly ambitious, Y-Combinator-backed AI startup? We are revolutionizing the ERP and supply chain space. Our mission is to help companies that build the real world move at software speed, starting by automating one of their biggest hidden bottlenecks: turning messy, unstructured technical requests into hyper-accurate commercial quotes.

As our first dedicated Customer Success Manager in Munich, Germany, you will have significant autonomy to shape operational processes and influence our core product roadmap. You will manage a high-value portfolio of 15 to 30 enterprise clients, acting as their primary strategic partner and main point of contact.

• Customer First: Our customers sit at the heart of everything we build. Their success and trust are what drive our daily iterations.
• Aim High: We pursue incredibly ambitious goals with absolute personal accountability and relentless perseverance.
• Win Together: Through trust, transparent radical candor, and mutual support, we accelerate our collective growth.
• Enjoy the Ride: We encourage you to be authentic, stay deeply curious, and find joy in the early-stage building process.

Your Key Tasks & Responsibilities

• End-to-End Lifecycle Ownership: Fully own the post-sales client journey. Guide enterprise customers through complex onboarding and system implementations, ensuring rapid time-to-value ($TTV$) and maximum long-term retention.
• Drive Platform Adoption: Champion product adoption through structured training programs, custom-tailored best practices, and proactive account management to foster long-term commercial partnerships.
• Deliver Measurable Value: Help legacy industrial clients unlock distinct procurement savings and operational efficiency gains, supporting them during key negotiations and business reviews ($QBRs$).
• Cross-Functional Product Collaboration: Develop an expert-level understanding of our proprietary software. Work hand-in-hand with product, sales, and engineering divisions to ensure user feedback directly outlines the engineering roadmap.
• Build the CS Architecture: Take ownership beyond day-to-day account management. Architect fresh Customer Success workflows, launch your own operational projects, and leave a permanent mark on our infrastructure.

Candidate Profile

We want an analytical, business-minded professional who thrives within a high-intensity startup setting and can confidently navigate traditional trade, construction, or supply chain environments.

Minimum Requirements:

• Dedicated CS Expertise: 1–3 years of hands-on experience in Customer Success, Technical Implementation, or Account Management specifically within the B2B SaaS or management consulting sectors.
• Note: Backgrounds exclusively limited to transactional B2B prospecting, SDR/BDR, or pure sales/AE functions will not be considered.
• Vertical Domain Exposure: Direct exposure to or a strong structural comprehension of the construction, logistics, manufacturing, supply chain, or heavy trade industries is highly preferred.
• Track Record of Stability: A demonstrated professional history of cultivating multi-year client relationships alongside stable career tenures.
• Executive Communication: Elite presentation and interpersonal capabilities, allowing you to engage confidently with C-suite stakeholders and build trusted enterprise partnerships.
• Analytical Problem Solver: A sharp capacity to synthesize, evaluate, and translate complex technical or supply chain data into actionable corporate business summaries.
• High-Growth Startup Mentality: Absolute willingness to operate 5 days a week from our Munich office with a higher velocity and intensity than a standard 9-to-5 corporate job. Occasional domestic travel to client locations is required.

Compensation and Benefits

We offer an exceptional startup ecosystem designed to reward elite performers and invest heavily in your professional trajectory:

• Attractive Financials: A competitive base salary of €50,000 – €70,000 scaled to your experience, supplemented by a performance-based bonus framework.
• True Corporate Equity: Real company shares issued at nominal value, complete with voting rights (subject to a standard 4-year vesting schedule with a 1-year cliff).
• Uncapped Learning Curve: Rapid professional advancement due to a high-velocity environment and daily, close-quarter collaboration with our founding team.
• Elite Tools & Mentorship: Direct access to state-of-the-art AI applications, premium productivity tools, and intensive executive coaching.
• Lifestyle Perks: Complimentary corporate dinners, fully paid Urban Sports Club memberships, and exclusive access to subsidized apartments located directly near our Munich headquarters.
• Operational Freedom: A culture anchored entirely in personal ownership, flat organizational architecture, and rapid, frictionless decision-making.

How to Apply

If you are thrilled about the prospect of bringing your customer success architecture skills to a disruptive AI company and reshaping the global supply chain landscape, select Apply Now and submit your current CV compiled in English or German!