Regional Aftersales Manager
INEOS Automotive – Built For More
Story so far
Since we started our journey to build a no nonsense 4X4, we’ve come a long way. We’ve established INEOS Automotive as a serious contender in 4X4 development and manufacturing. We’ve partnered with some of the biggest names in the automotive industry.We’ve made our way from vision to prototype. We’ve secured a world-class production facility and delivery team. We’ve delivered Grenadiers to customers all around the world. We’re building our double cab pick up, the Quartermaster.
People and Culture
Easy never changed anything. Not in manufacturing, science, engineering or energy – and certainly not elite sport. At INEOS we tackle every challenge head-on, and we help extraordinary athletes achieve extraordinary things. When it comes to making positive change, we know nothing gets done without grit, rigour and humour.Our Automotive team consist of around 1500 employees, 10 locations and 44 nationalities, we’re an international team working together to challenge the ordinary.
If this sounds like you, let’s talk.
The regional After Sales Manager (Rest of Europe) will require extensive experience of all aspects of parts and service business within the automotive industry, preferably with in-depth technical knowledge. This role is integral to the process of implementing the country/region-specific aftersales plan, to support the development of our brand and vehicle and to support our customers with the local workshop partners thereafter.This role will cover Poland, Czech Republic, Austria, Hungary, Romania, Bulgaria, Balkans and Ukraine, travel between these countries will be frequent.
Responsibilities include (but are not limited to):
- Ensure contractual setups with local partner workshops & roadside assistance partners are operating in line with KPI’s and agreed SLA’s
- Be the regional interface of Grenadier to the partners, implement standards to monitor and measure performance quantitatively, qualitatively and customer-focused
- Be the contact all service & parts related questions and act as first-responder and coordinator for the region/market
- Safeguard regional parts availability
- Training and process improvement
- Identification of wider product issues and contingency plan roll-out
- Monitor regional financial target achievement and budget
What we are looking for:
- Significant Aftersales & Technical service experience, which could include vehicle manufacturer or wider motor trade experience
- Recognisable technical qualification or experience-based equivalent
- Ideally, managed service partners/parts suppliers regionally and executed Aftersales strategic initiatives in the field
- Analytical skills with a background in measuring and improving After Sales partners on a KPI-driven basis is a plus
- Customer centric mind-set
- Good command of English and market-relevant language is essential
If the role sounds of interest and you want to learn more please apply. Please include a covering letter that supports your application along with any other supporting information.
If your application is successful one of the team will be in touch to arrange an initial conversation!