Customer Success Engineer (m/w/d)

Turbit develops and researches AI services for renewable energy assets and has established itself as a market leader in AI-based operational management of wind turbines in Europe.

Aufgaben

• Monitor and analyze faults, failures, and anomalies (events) that Turbit detects using the state-of-the-art Turbit AI monitoring system.
• Analyze the events with our software. Prepare a technical summary of the analysis and discuss it with our customers. Manage and document the process.
• Communicate with customers regularly. Assist, support, and manage them and their internal processes to maximize their benefits from Turbit.
• Plan, schedule and execute regular workshops with our customers.
• Manage support tickets and communication with our customers.
• Prepare, execute, and continuously improve our customer onboarding and customer success processes.
• Educate our customers on how to use our software and engage with them individually.
• Create teaching material and continuously improve it.
• Identify and escalate complex issues to senior Customer Success members, Sales or the technical team.
• Have an impact on hundreds of wind turbines in Germany and beyond.

Qualifikation

• You are a recent graduate of an engineering degree (preferably Industrial or Mechanical Engineering or related).
• You are really passionate about bringing value to customers and have a strong motivation to act independently on your own (you have the drive to reach out to customers).
• You are fluent in written and spoken German and English (Our customers speak mostly German and English).
• You love analytical thinking and have shown in the past that you are excellent at it.
• You are eager to find a solution in difficult situations.
• You know and can apply basic concepts of data science and data analytics and are highly motivated to learn more.
• You have an open personality and positive charisma.
• You are passionate about renewable energy.

Benefits

• Beautiful modern office in the heart of Berlin.
• Home office and "work from where you want" culture.
• Lunch Benefits.
• Regular Team Events.
• Your personal development has a very high priority for us.
• Be creative and bring your ideas to life in an environment that cherishes innovation.
• We are a diverse team that believes in the power of diverse people, perspectives, and experiences.

Does this sound like you? Then send us your application letter with a full CV. We look forward to getting to know you.