[ref. x0738618] Luxury Automotive Customer Service (German Speaker) - Berlin
Elevate Your Career in Luxury Automotive Customer Service!
From solving technical issues, providing product’s advice and following up on customer's satisfaction, there are many areas where excellent customer support is required and this is where the company needs you! Join our client's team in Berlin and you will have the opportunity to make a difference.
Tasks
Your Role and Responsibilities as a Luxury Customer Service Specialist:
- Deliver outstanding service to clients through phone, email, and chat.
- Address and resolve customer inquiries efficiently.
- Diagnose issues and implement effective solutions.
- Maintain high levels of customer satisfaction.
- Collaborate with the team to achieve collective goals.
Requirements
Skills, qualifications and interests you need to succeed in this role:
- Native-level German and a minimum of C1 English proficiency.
- Experience in luxury customer service or hospitality.
- Understanding of creating exceptional customer experiences.
- Strong listening and communication skills.
- Commitment to excellence and professionalism.
- Team-oriented mindset and strong work ethic.
Benefits
What's in for you:
- Competitive salary package.
- Full-time employment, 40 hours per week.
- Permanent contract with growth opportunities.
- Dynamic and fast-paced work environment.
- Contribute to developing our Customer Interaction Center.
- Experience life in Berlin, Germany's vibrant capital.
Your Future Company:
Our client, a leading luxury automotive brand, is seeking Customer Expert to be the first point of contact for their discerning clientele. As a Customer Expert, you will be an ambassador of the brand, ensuring that every interaction leaves a lasting positive impression on the customer.