Customer Service Representative for a Luxury Automotive Brand (German Speaker)

apartmentBlu Selection placeBerlin calendar_month 
You have experience in luxury customer service or the hotel industry and are based in Berlin? Our client – a luxury automotive brand – is looking for customer care agents to give customers the highest quality service. As the first point of contact for customers, you will be a true brand ambassador and can have a significant impact on the customer experience.

Sounds interesting? Then what are you waiting for?

Tasks

Your responsibilities and impact as a Customer Service Representative will be:

  • Be the friendly and empathetic first point of contact for customers by representing the company professionally.
  • Contribute to the growth of the Customer Interaction Center by bringing fresh ideas.
  • Use your communication skills to resolve customer issues and maintain a good relationship.
  • Most importantly: ensure that every customer walks away with a smile to reflect the company’s quality standards.

Requirements

Skills, qualifications and interests you need to succeed in this role:

  • Native level of German with a proficient level of English.
  • Previous experience in luxury Customer Service or the Hotel industry (min. 2 years)
  • Already based in Berlin.
  • Having excellent verbal and written communication skills.
  • Being able to quickly understand customers´ needs and empathise with them.
  • Structured and well-organized way of working.
  • Experience working in the automotive industry is a plus.

Benefits

What´s in it for you?
  • Starting date: ASAP
  • Being part of the creation of the Customer Interaction Center of one of the world´s leading luxury automotive brands
  • Competitive salary
  • Possibility to partially work from home after the initial training months
  • Working in a dynamic and inclusive work environment

Your future company:

An innovative luxury automotive brand that is currently creating an in-house Customer Interaction Center. They have offices worldwide to cater for the needs of their international clientele.

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