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Your Job
What this role looks like.- Managing international projects aimed at digitising support services
- Designing and implementing the technology roadmap for international IT support
- Creating a roadmap for the service desk of the future with a focus on AI
- Expanding our existing enterprise service management solution (Service Now)
- Providing comprehensive advise to departments on designing smooth and consistent processes and services
- Managing and continuously developing your own team
- Assuming responsibility for an IT service including the associated products
- Working closely with national and international departments, as well as with external development partners and product owners
Your Profile
What you bring with you.- A degree with a focus on information technology or business administration or similar qualifications/training
- Several years of experience in software development or user experience
- Experience in process automation/optimisation using workflow tools
- Expertise in the conception and design of services (service design thinking, service blueprinting)
- Experience in leading and developing individual employees and teams
- Very good German and English language skills
- Experience with shared services or IT support
- Experience with automation solutions and artificial intelligence
- Experience in retailing and warehousing
Your Benefits
What you will get in return.- Partial mobile working within Germany incl. hardware budget
- Up to 30 days of remote work abroad per year in more than 20 countries
- Flexible working hours
- Attractive remuneration
- Personal time-off account for e.g. sabbaticals
- Modular onboarding and buddy
- Canteen "MINT42" with coffee bar and social hub
Your Tech Stack
What you will work with.- M365
- Service Now
Apply now in a few moments - without a cover letter!
About your work environment
ALDI International Services SE & Co. o HG
With more than 7,300 stores in 11 different countries, ALDI SOUTH is one of the world’s largest food retailers. It is our mission to supply our customers with high-quality food at the best possible prices. In doing so, we follow our own unique concept of consistency, simplicity and responsibility.ALDI SOUTH IT ensures that everything runs smoothly, from the IT infrastructure to the software used, at both national and international level. Within the scope of transnational projects, our experts develop IT solutions for worldwide deployment at ALDI SOUTH.
We are dedicated to enhancing shared service centres, improving user experience, and implementing state-of-the-art technologies. Our goals include the delivery of efficient, reliable and high-quality IT services from our locations in Hungary, the US, Australia and Germany.With a customer-centric approach and a focus on proactively identifying issues, we strive to provide fast and lean support while continuously improving performance. Our ongoing efforts are aimed at harmonising our organisation, driving forward automation strategies and offering tailored digitalisation solutions to support our employees and deliver outstanding service to our customers.
Office locationMülheim an der Ruhr (partial mobile working within Germany)
Contractfull-time - permanent contract
CorporationALDI International Services SE & Co. o HG
StartImmediate start available
AreaService & Support | Strategy & Innovation
Job ID465694