Customer service agent
NMC sa Neu-Ulm
NMC Deutschland GmbH | Neu-Ulm | Germany
To strengthen our team at NMC Deutschland GmbH in Neu-Ulm for the Technical Insulation segment, we are looking for a Customer Service Agent (m/f/x) to join us as soon as possible.
As a Customer Service Agent, you will be a key link between our customers, field sales team, and internal departments. Through your strong organizational skills and customer-focused approach, you will ensure smooth order processing, support customer care activities, and contribute to building long-term customer relationships.Your commitment, communication skills, and solution-oriented mindset will play an important role in driving sales success and ensuring customer satisfaction.
We offer a permanent full-time position (minimum 30 hours per week).
Your Responsibilities- Manage customer inquiries and process customer orders efficiently.
- Handle returns, complaints, and credit note processing.
- Maintain customer master data and prepare reports and statistics for Key Account Managers and Sales Management.
- Coordinate closely with Sales, Logistics, and Production departments to ensure excellent customer service.
- Support trade fairs, sales campaigns, and customer-related projects.
- Commercial education or equivalent qualification.
- Experience in order processing and customer service.
- Knowledge of export procedures and customs clearance is an advantage.
- Proficient in Microsoft Office applications and SAP.
- Strong team player with excellent communication skills and a confident manner.
- Structured, organized, and reliable way of working.
- Strong customer and service orientation.
- Fluent German and English, both written and spoken.
What We Offer
What We Offer- One NMC. Worldwide. 25 locations. 1,650 employees. One fitting team.
- Innovation you can touch. Work with technologies that deliver tangible impact every day.
- The freedom to make a difference. Bring your ideas to life and take ownership of your projects.
- A collaborative culture. Direct communication, mutual respect, and true teamwork.
- Stability with a vision. More than 75 years of expertise combined with a clear Roadmap 2030.
- Career development tailored to you. Continuous learning and development opportunities that support your growth.
- Competitive compensation and benefits. Attractive salary package complemented by additional employee benefits.
Apply Now
We look forward to receiving your application.
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