Working Student Customer Success Management (m/w/d) (remote or in Aachen, Germany)
What we do
Innoloft is a young software company with an international team of 30 members that offers LoftOS. LoftOS is a no-code development platform enabling everyone to build web applications like networks, marketplaces or internal tools - without a single line of code.
What we look for
We are looking for a Working Student for our Customer Success Management team who can take over support and community management responsibilities.
You will be responsible for evaluating, testing and escalating bug tickets coming from our 70+ customer base as well as creating and executing community management concepts for our customers' platforms.
Aufgaben- Receive, test and escalate bug tickets (work distribution over four days a week needed)
- Communicate to customers about the status of their tickets
- Communicate to the CS team high prio bug tickets
- Participate in the weekly CS meeting
- Participate in the concept creation of community management projects for customers
- Execute those concepts for public economic development platforms at first, other customers in a second phase
- Affinity and good understanding of IT tools and platforms
- Excellent communication and service-oriented skills
- Accuracy and attention to detail
- A “can-do” attitude and willingness to learn
- Strong problem-solving skills
- An independent and structured way of working
- Experience in customer service or the service industry is a plus
- Knowledge of Jira is a plus
- Native proficiency in German and excellent proficiency in English are a must
- Startup flair: young, successful company with renowned customers, flat hierarchies and international team
- Team with high employee satisfaction and great team spirit
- Flexible working hours and remote work culture (100 % remote possible)
- 50€ Spendit Card
- Unlimited vacation
- Monthly virtual team events
- Development opportunities
Are you up for a big vision, a challenging and responsible task, a fun team and flexible working hours? Get in touch!