IT Support Manager (m/w/d)

At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.

OUR ROLE

This role is pivotal in driving change, maintaining stability, and fostering continuous improvement within the local organization.

• Lead and manage a team of 7 IT professionals, including recruitment, coaching, objective setting, and performance appraisal.
• Oversee the IT budget and cost centers within your scope, ensuring adherence to financial guidelines.
• Manage and monitor project roadmaps and activities, aligning with company objectives.
• Ensure the delivery of high-quality IT support services, maintaining key performance indicators (KPIs) and promoting best practices.
• Act as the primary point of contact for IT-related matters for entities and brands within your designated region.

• Leadership & Team Management: Proven ability to lead, motivate, and develop a team of IT professionals. Experience in recruitment, coaching, and performance management.
• Technical Proficiency & Financial Management: Solid understanding of IT infrastructure, systems, and applications. Experience in managing budgets, controlling costs, and ensuring financial compliance.
• Project & Service Management: Strong project management skills, including planning, resource allocation, and execution and deep understanding of IT service management principles and practices, with a focus on delivering high-quality support.
• Communication & Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels.
• Language Skills: Fluent in German and English.

• We value freedom, collegiality, loyalty, and solidarity.
• We foster empathy, curiosity, courage, humility, and integrity.
• We care for the world we live in.

Interview with IT Group Level