IT-Supporter Onsite 2nd Level (m/w/d)

IT-Supporter Onsite 2nd Level (m/w/d)

As an IT Support Technician in Heidelberg, you will be responsible for delivering exceptional service and creating a positive user experience.

What you'll do:

• Be the go-to person for all technical inquiries and issues, providing top-notch support to our users in Heidelberg.
• Take ownership of ticket resolution, utilizing your problem-solving skills to ensure efficient and effective solutions.
• Install and configure hardware and software, playing an active role in IT projects such as rollouts, migrations, and hands-on support.
• Analyze and document system and application errors, contributing to continuous improvement efforts.

What you'll need:

• Solid experience in 2nd Level Support.
• Proficiency in working with ticketing systems.
• Strong knowledge of the Windows environment.
• Excellent communication skills in both German and English.

What we offer:

• A dynamic and challenging work environment in a global company.
• Opportunities for professional growth and development.
• Competitive salary and benefits package.
• A chance to work with cutting-edge technology.
• A supportive and collaborative team culture.