Customer Service Representative in Berlin (German speaker) - ref. g76678215

Join our client's team in Berlin and you will have the opportunity to make a difference!

Your responsibilities and impact as a Customer Service Representative will be:

• Supporting clients’ activities by offering world-class service to customers via phone, email and chat
• Answering incoming queries from customers
• Identifying issues and provide solutions
• Ensuring high level of customer satisfaction
• Recording data in the CRM system
• Providing ad-hoc support
• Being a team player and participate in the success of the team and project

Skills, qualifications and interests you need to succeed in this role:

• A native level of German and at least a C1 level of English
• Previous experience in luxury Customer Service or the Hotel industry
• Knowledge of the value and impact that a good customer experience can create
• Being an attentive listener, comfortable and skillful at communicating with people
• Having a drive for excellence and professionalism
• Being a real team player and committed to your work
• Having a valid German work permit (required).

• Competitive salary
• Full time position with 40h/week
• Permanent contract
• Working in a fast paced and highly changeable environment
• Being part of the creation of the Customer Interaction Center
• Living in Berlin - The diverse and multinational capital of Germany

Feel free to check our other opportunities German Speakers or send us your CV to be considered for other projects or future opportunities.