Employee (m/f/d) for IT User Support (Field Service)
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Employees (m/f/d) for IT user support (field service) Company description
Employees (m/f/d) for IT user support (field service)
The City of Cologne is one of the largest and most attractive employers in the region. With over 450 employees, the Office for Information Processing provides the central IT service for the city administration of Cologne. It combines forward-looking forms of work, an attractive office building, an interesting and diverse working environment and family friendliness in a modern atmosphere.
Make Cologne more digital!
As first-level support, user support is the first point of contact for all service requests and faults in the area of workplace technology (information processing and telecommunications) for the administration at numerous locations in the Cologne city area.The focus here is on creating fast and competent solutions in response to inquiries.
YOUR FUTURE TASKS:
You- are responsible in the team for the city-wide user support of over 10,000 users and various customer offices on the basis of individual contractual regulations (service level agreements) and process tickets that require on-site deployment
- analyze the fault/problem situation in the customer service offices and resolve the fault or problem as quickly as possible
- look after the hardware in the vicinity of the customer service centers on site
- handle the organizational and technical aspects of workplace-specific procurements in the support area and support customers in their continuous development, especially with regard to mobile working capability
- are responsible for the rollout of hardware on site
- occasionally support the technical processes at events with a cross-city character (elections, staff at major events, etc.)
- move the hardware within the office buildings
YOUR PROFILE:
You- have successfully completed an apprenticeship in a field relevant to the tasks to be performed (e.g. IT)
- proven equivalent skills and experience in the IT field.
WHAT ELSE IS IMPORTANT TO US:
You- have professional experience and knowledge from a previous, comparable technical area of responsibility, for example in IT support
- are familiar with provisioning and service management tools
- have experience in supporting PC hardware and peripheral devices (printers, scanners, etc.)
- have a service-oriented demeanor, which is reflected, among other things, in friendliness, obliging behavior, reliability and the ability to express oneself in a manner appropriate to the addressee
- can prioritize tasks under time pressure and have above-average time management skills
- are open to working at staggered times (mornings and afternoons) and are willing to take on special shifts and occasional on-call duties in exceptional cases
- have gender competence and a commitment to diversity
WE OFFER YOU:
A future-oriented job in Cologne with a modern employer with all the advantages of the public sector and a regulated weekly working time of 39 hours for employees covered by collective agreements or 41 hours for civil servants with a high degree of flexibility within the scope of office-specific possibilities.The position is permanent and is available both part-time and full-time.
The position is graded according to salary group A8 career group 1, 1st entry level LBesG NRW (Salary Act for the State of North Rhine-Westphalia, formerly middle service) or according to pay group 9a of the collective agreement for the public service (TVöD IKT).
The salary range in pay group 9a (TVöD-IKT) is currently between 3,448.96 euros (experience level 1) and 4,703.23 euros (experience level 6).
Your professional experience will be taken into account when assigning you to the experience level within the pay group, insofar as this is possible under collective bargaining law.
We are also an attractive employer:
- An attractive company pension and regular pay rises
- an annual performance-related payment in addition to the collectively agreed annual special payment
- Capital-forming benefits
- Internal career and promotion opportunities
- A structured onboarding process
- Flexible working hours, opportunities for home office and mobile working, healthy work-life balance
- Future security even in difficult times
- Various training courses and 30 days annual leave
- Company sports and health management
- Challenging projects with social significance
YOUR APPLICATION:
You can find a current salary table, for example, at
You can find more reasons that speak for us as an employer at:
If we have aroused your curiosity, we look forward to receiving your application, quoting reference number 626/24-SuLa, by no later than 14.11.2024 via the following application link:
For degrees obtained abroad, please enclose proof of recognition by the Standing Conference of the Ministers of Education and Cultural Affairs.
For further technical information, please contact Mr. Hennemann on -30900.
If you have any questions about the process, our benefits or the online application, please contact Ms. Lambertz on -31883 .
We actively promote gender equality and diversity for all people in the administration.
We therefore welcome applications from people of color, people of all nationalities, religions and world views, sexual orientations and gender identities, all age groups and people with disabilities. We also welcome applications from people with a family history of migration, especially refugees.
The City of Cologne has been awarded the TOTAL E-QUALITY - Commitment to Equal Opportunities for Women and Men award as well as the additional DIVERSITY award and the audit berufundfamilie - Compatibility of Work and Family certificate.
In the STEM (science, technology, engineering and mathematics) professions, women are expressly encouraged to apply.
We offer flexible working hours and forms of work, which can also be combined with mobile working. These are geared towards different lifestyles and personal and professional needs.
As a public employer, we support the goal of integrating disabled, severely disabled and equivalent people into working life with our inclusion agreement. Severely disabled and equivalent applicants are given special consideration if they are equally qualified.