Technology Lead - Europe - TWE 43710 - twentyAI

We are seeking an experienced technology leader to take responsibility for regional IT operations across Europe, while also contributing to the longer-term technology direction of a large, international organisation.

This role is primarily operational in nature, with accountability for service delivery, team leadership, stability, and performance across multiple European locations. Alongside this, you will play a meaningful role in shaping regional technology priorities and ensuring that local needs are effectively represented in broader strategic discussions.

You will lead a multi-country team of approximately 20 technology professionals, ensuring consistent, reliable, and high quality service delivery, while working closely with senior regional leadership, Managing Partners, and executive stakeholders (C-suite and C-1) to align technology with business requirements.

This opportunity will suit a leader who enjoys running complex operations at scale, improving service quality, and building strong teams, while also contributing to strategic planning and change.

What you will do Operations & Service Delivery

• Own incident and request management, ensuring performance against SLAs and continuous service improvement.
• Manage and prioritise team workload, capacity, and performance using clear KPIs and service metrics.
• Lead and develop a distributed team of ~20, creating a strong culture of accountability, collaboration, and professionalism.
• Ensure operational resilience, including data protection, backup, recovery, and security controls.
• Oversee regional technology budgets, monitoring spend, forecasting requirements, and identifying efficiencies.
• Lead regional implementations and upgrades, ensuring controlled delivery, risk management, and minimal disruption to the business.
• Act as the senior escalation point for operational issues, risks, and service concerns.

• Contribute to the development and execution of the regional technology roadmap, aligned to global direction.
• Work closely with regional leadership and senior stakeholders to understand business priorities and translate them into practical solutions.
• Provide clear, pragmatic input into technology investment decisions and service model evolution.
• Represent regional needs in global discussions, ensuring local requirements are well understood and addressed.

• Proven experience leading regional or multi-site technology teams in a complex, international environment.
• Strong background in IT operations and service delivery, including incident, request, and SLA management.
• Comfortable operating with senior stakeholders, including executives and regional leadership teams.
• Solid understanding of ITIL-aligned processes and operational best practice.
• Experience managing budgets, suppliers, and operational risk.
• Good working knowledge of information security, data protection, and business continuity.
• A practical, credible leader who values stability, clarity, and continuous improvement over constant transformation.
• Experience from professional services, consulting, financial services, or other regulated environments is advantageous but not essential.

• Clear regional ownership with autonomy to run operations effectively
• Established team with scope to improve and develop
• Regular interaction with senior business leadership
• Stable environment with long-term focus rather than short-term transformation
• Flexible working approach and strong emphasis on sustainable performance
• Opportunity to grow into broader regional or global leadership over time

This role offers a genuine opportunity to own regional technology operations, lead a sizeable team, and influence how technology supports the business across Europe, without the need to step away from day-to-day leadership and delivery.