View Jobs Description - ref. p1314803
Referenznummer: xxxx
Standorte :Berlin, Germany
Arcadis ist das führende globale Planungs- und Beratungsunternehmen für die natürliche und vom Menschen gestaltete Umwelt. Wir sind 36.000 Menschen in über 70 Ländern, die sich für die Verbesserung der Lebensqualität einsetzen. Jede*r spielt dabei eine wichtige Rolle. Gemeinsam können wir uns mit unserer Energie und unserem Teamgeist den komplexesten Herausforderungen der Welt stellen und zusammen mehr bewirken.Rollenbeschreibung :
Workplace Operations Coordinators are the first point of contact for Arcadians and our guests in an Arcadis office. The role supports the delivery of the Workplace Promise & User Experience Standards through the provision of high-quality front-of-house & workplace operations services to the designated office/s.
Workplace Operations Co-ordinators play a key role in ensuring the day-to-day operations of the office environment are effective and efficient and that users regard them as highly professional workplaces managed to best practice standards.
Accountable to Workplace Operations Senior Co-ordinator / Principal Coordinator / Workplace Operations SpecialistKey Interfaces:
- Arcadis colleagues & guests
- Workplace Operations Senior & Principal Coordinators / Workplace Operations Specialist and Local Workplace Operations team
- Enabling services such as Procurement, Technology, Finance, ESG, SHEQ
- Supplier administrative personnel
Rollenverantwortung :
Key Accountabilities & Responsibilities:
The Workplace Operations Coordinator role is a key customer-facing role delivering high-quality workplace operations support and ensuring this is delivered in line with User Experience Standards and Standard Operating Procedures.
The role encompasses the delivery of a wide range of day-to-day workplace operations/facilities management activities supporting the workplace team in delivering an exceptional workplace experience with high levels of user satisfaction.
Principal Accountabilities & Responsibilities
- Delivering highly professional front-of-house services including reception, concierge, housekeeping, event management, and inquiry management.
- Workplace operations support for the designated workplace/s and wider workplace team, in line with applicable standards and operating procedures.
- Utilizing and supporting booking systems, meeting rooms, and AV facilities.
- Workplace administration activities including office supplies, welcome packs/office guides, and workplace inductions.
- Issue tracking, resolution & escalation.
- Financial admin including PO management & recording spend against budget.
- Proactive communications ensure ease of use of the workplace and the status of workplace issues and resolution.
- Interfacing with enabling functions & suppliers to ensure the workplace operates to the highest standards and for issue resolution.
- Support development, innovation, and improvement as part of the wider workplace team..
- Support compliance activities including H&S, quality, sustainability & security tasks & requirements, relevant legislation, codes of practice, and Arcadis standards.
- Supporting and coordinating emergency and crisis response requirements including first aid and fire warden roles.
- Support other sites in their workplace operations as required
- Knowledge of FM/Workplace matters and practices gained by sufficient experience working in a similar environment
- Fluency in written and spoken English (as well as local country language) is essential
- Excellent communication skills
- Ability to work with moderate supervision as part of a wider team
- Excellent customer service skills
- A do-er and a problem solver
- Use of general IT systems and those used in the delivery of Workplace services
- Customer focused
- Proactive & enthusiastic with a keen eye for detail
- Able to see the wider Team needs
- Able to develop internal relationships and build trust in colleagues
- Confident and articulate
- Able to recognize when to seek advice or support
- Flexible and willing to undertake occasional additional or out-of-hours activities if required
- Ability to prioritize and manage own workload
Wir können unsere Ziele nur erreichen, wenn jede*r Einzelne die Möglichkeit hat, sich optimal zu entfalten. Die Summe der individuellen Beiträge macht dann den Unterschied. Deshalb arbeiten wir mit einem kompetenzbasierten Ansatz, bei dem Sie Ihre einzigartige Erfahrung und Ihr Fachwissen einbringen, um Ihre berufliche Laufbahn zu gestalten.
So erzielen wir gemeinsam die größtmögliche Wirkung.
Unabhängig von Ihrer Position leisten Sie bei Arcadis sinnstiftende Arbeit und tragen dazu bei, nachhaltige Lösungen für einen lebenswerteren Planeten zu entwickeln. Setzen Sie ein Zeichen – für Ihre Karriere, Ihre Kolleg*innen, Ihre Kund*innen, Ihr Leben und die Welt um Sie herum.
Mit vereinten Kräften schaffen wir ein nachhaltiges Vermächtnis.
Unser Engagement für Gleichberechtigung, Vielfalt, Inklusion und Zugehörigkeit
Wir leben eine Unternehmenskultur der Offenheit, Inklusion und Wertschätzung und stellen so Chancengleichheit für alle Kandidat*innen und Mitarbeiter*innen sicher. Wir schaffen ein Umfeld, in dem Sie Ihr persönliches Potenzial bestmöglich entfalten können.
Join Arcadis. Create a Legacy .
#LI-CB3