Account Manager Northwest Europe Engineered Solutions & Polymer Solutions materials

Overview:

The role has full accountability for achieving volume, margin and growth targets within an assigned customer portfolio with a revenue responsibility of approximately $50 million.

The position focuses on managing strategic and complex international key accounts, building strong customer relationships, leading commercial negotiations, identifying growth opportunities and delivering long-term value creation. The Account Manager works closely with customers and internal stakeholders to develop account strategies, drive business growth and ensure excellent customer service across key end-use markets.

Responsibilities:

• Manage and develop assigned customer accounts to achieve sales, volume, margin and profitability targets.
• Act as the primary commercial contact for customers and coordinate internal resources including TS&D, Customer Service, Supply Chain, Product Management and Logistics.
• Build and maintain strong relationships with customers, decision makers, influencers and key stakeholders.
• Develop customer-specific account strategies and execute growth plans aligned with business objectives.
• Identify, assess and prioritize value growth opportunities and operational excellence initiatives.
• Own the complete sales process including contracts, pricing agreements, rebates, volume commitments, forecasting and credit management.
• Lead commercial negotiations and ensure successful execution of contractual agreements.
• Provide accurate demand forecasts and maintain customer information through CRM tools and SalesForce.
• Monitor and report account performance against agreed sales and profitability targets.
• Drive commercial excellence through professional communication, reporting and account planning.
• Develop and maintain a pipeline of new business and value growth projects.
• Collect and communicate market intelligence regarding customers, competitors, industry trends and new business opportunities.
• Support product specification activities and growth initiatives with converters, molders and contract manufacturers.
• Collaborate closely with internal functions to deliver outstanding customer service and business results.
• Represent the company at customer events, trade fairs, industry conferences and professional networking activities.

Qualifications:

• Engineering degree with strong commercial capabilities, or a Business/Commercial degree with a strong affinity for plastics, chemistry and industrial markets.

• Minimum 10 years of experience within the chemical, plastics or related industries.
• At least 5 years of experience in a commercial or sales role.
• Proven track record in account management, business development and commercial negotiations.

• Strong knowledge of plastics markets, applications and customer value chains.
• Understanding of polymer materials, plastics processing and industrial manufacturing environments.
• Excellent commercial, negotiation and business development skills.
• Strong relationship-building and interpersonal effectiveness.
• Ability to manage complex customer situations and negotiate strategic agreements.
• Strong analytical, planning and forecasting capabilities.
• Customer-focused and results-oriented mindset.
• Proactive, self-motivated and able to work independently.
• Strong communication and presentation skills.
• Good financial and business acumen.
• Proficiency in MS Office, CRM tools and SalesForce.
• Fluent in English and German; additional European languages are an advantage.
• Willingness to travel extensively within the region (approximately 50–60%).