Voice Business Analyst (f/m/d)
You have a passion for technology and want to make the world a greener place?
Then become a playmaker and join our team as Voice Business Analyst (f/m/d) at E.ON Digital Technology.
We play a key role in shaping the energy transition by leading E.ON's digital transformation across Europe. We explore new paths by developing ideas, breaking new ground, making visions reality, and bringing new technologies to life. We deliver sustainable technology solutions because…
… it’s on us to make new energy work!
The Team - your impact
Our team ensures that facilitites become E.ON offices with network infrastructure, meeting room technology and printers. We also provide E.ON's central telephony infrastructure. In your role, you support E.ON business colleagues in understanding E.ON's telephony and call center solution. Record their requirements and further develop the infrastructure.You are in close contact with our colleagues and help them to use our solutions in the best possible way.
Your role - meaningful & rewarding- Take over the role as Voice Business Analyst with responsibility for planning, development, delivery of unified communication and collaboration services that meet the needs of the business.
- Support in the creation of business concepts and development for collaboration services
- Implementation of business requirements using modern hybrid working methods
- Prepare new or changed services, manage the change process and maintain regulatory, legal standards. Develop ongoing service improvement plans.
- Ensure utilization of existing service framework including all relevant service design information.
- Support service lifecycle management in alignment with IT strategy, IT architecture roadmaps, service lifecycle maps and continuous improvement.
- Analyze market offerings, track and evaluate technology trends
- University degree in computer science, business informatics or comparable
- Several years of professional and practical experience (international) in the areas of audio & video conferencing, fixed network and mobile
- Knowledge in the area of CISCO Voice Infrastruktur , Call Center environment and Call Center migration
- Knowledge of structured integration of 3rd party products like Voiceportal, attendant console and other voice products.
- Very good knowledge of ITIL (V3 certification desirable). Experience in Quality, Risk Management and Service Delivery/Transformation is desirable.
- Experience and certifications in SCRUM or other agile project management methodologies is desirable.
- Experience in project management in international projects is an advantage
- You speak very good English, another European language (e.g. German) and are willing to work in an international team.
- We provide full flexibility: Do your work from home or any other place in Germany - of course including all our great offices from Hamburg to Munich. You want even more? Go on workation for up to 20 days per year within Europe.
- Recharge your battery: You have 30 holidays per year plus Christmas and New Year's Eve on top. Your battery still needs charging? You can exchange parts of your salary for more holidays or you can take a sabbatical.
- Your development: We grow and we want you to grow with us. Learning on the job, exchanging with others or taking part in an individual training - Our learning culture enables you to bring your personal and professional development to the next level.
- We elevate your mobility: From car and bike leasing offers to job tickets for most of our locations - your way is our way.
- Let’s think ahead: With our company pension scheme and a great insurance package we take care of your future.
- This is by far not all: We are looking forward to speaking with you about further benefits during the recruiting process.
For further information please contact the Talent Acquisition Team, EDT_Talent_Acquisition@eon.com.
Please understand that for data protection reasons we can only accept applications submitted via our portal. Unfortunately, we cannot consider application documents that reach us by email or post.
What you need to know:Job Req ID: 233533
Contract type: Permanent
Working time: Part or Full time
Company: E.ON Digital Technology GmbH
Location: Essen, Hannover, Würzburg, Hamburg
Function area: Facilities; IT Infrastructure & Services; Service/Installation
Inclusion
It is important to us that people with disabilities have access to a fair application process, providing them with an opportunity to shine. Therefore, our representative body for severely disabled people will be included in the process from an early stage.Please let us know via the application form if you require technical or organisational adjustments during the application process. We will strive to make the required aids available.
Should you not be able to apply online and want to speak someone in person, please contact your local recruiter.