Boutique Manager (m/f/d) in Frankfurt

We’re looking for a

Boutique Manager (m/f/d)

for our Boutique in Frankfurt.

As the boutique manager you will have the pivotal responsibility to identify and execute comprehensive and 360° boutique plans, as well as developing, engaging and leading the team.

You will be leading our Boutique in Berlin and take on the following missions:

Commercial Performances and Strategic overview:

• Drive change by developing sustainable & agile boutique business strategies
• Leverage business opportunities in an omni channel environment to maximize sales
• Develop a clear strategy to implement the Maison's corporate marketing and sales guidelines.
• Drive boutique performances and reinforce New Retail Strategy (e-com, distant sales, traffic management)
• Represent Cartier Maison as a top luxury Maison in the city, at internal meetings, events and special occasions

Client Development & Client Experience:

• Enhance and execute exceptional client experiences and build long term client relationships
• Ensure a smooth client experience through an effective floor management, team feedback and cross functional collaboration
• Identify and execute client development plan, clienteling initiatives and client follow up
• Build, develop and maintaining local and international client network

Leadership & Team Development:

• Act as an inspiring leader and a role model on a daily basis to create a team spirit
• Build trust based relationships across the organization
• Attract and develop a high performing team through leading, coaching and training.

Operations & Business Models:

• Uphold boutique operations, audit and inventories management
• Constantly improve boutique flows and internal organization
• Ensure compliance with all Maison guidelines
• Promote new and existing services and tools
• Drive best practice and cross functional collaboration with other boutiques and head quarter

You enrich our team through:

• Many years of experience in successful leadership, motivation, recruitment and development of a team.
• Creativity, curiosity and empathy in dealing with customers, employees and colleagues
• Increased ability to deal with complexity & apply learnings, determined and hands on working style who leads by example
• Excellent communication and negotiation skills
• Willingness to work flexible hours adapted to the needs of Boutique
• As a manager, you see yourself as a coach and enabler of your diverse team, encouraging and developing individual talents
• Experience and curiosity for retail transformation and use of new digital tools
• Change management: you navigate your team empathically through the development of the New Luxury Retail

Important Competencies:

• Inspiring others
• Engaging others and driving creativity
• Attracting and developing talents
• Dealing with complexity and ambiguity
• Fostering innovations
• Thinking strategically
• Demonstrating self-awareness
• Delivering results

Key Skills:

• University degree as well as many years of experience in retail / client and sales with team responsibility and comprehensive business thinking in a senior leadership position
• A people person with high empathy, motivating and excels in a constructive leadership style and with extraordinary communication skills
• Excellent analytical skills as well as a performance- and result-oriented way of working with a high degree of personal responsibility
• Well groomed, elegant appearance and excellent manners
• Good IT skills (MS Office, SAP, Applications), experience in handling presentations / Power Point
• Fluent in German and English