Customer Support Analyst – Electronic Banking UK & EMEA (f/m/x)
The implementation of cash management solutions like Cash Manager, Local and Cross Boarder Pooling as well providing the Service on day-to-day inquiries is the main activity.The Electronic Banking Support is as well one of the key elements we provide to Corporate clients.
The Electronic Banking Support Officer services clients by answering questions via telephone, e-mail or ticket system directly from clients or from front office colleagues and initiate internal activities following fromclient requests. Questions and enquiries that are handled concern the technical use of Cash Manager, User Manager, FX4Cash, Cash Inquiry, local products and other electronic cash solutions.
Your key responsibilities Accountable end-to-end for client requests taking over full responsibility of received requests for the UK, NORDICS and CH Responsible to help clients with the installation, training of Cash Management products and electronic services remotely e.g. via WebEx Liaise with internal departments such as Second Level Support, Operations or Product Management to resolve technical client queries Maintain accurate and complete records of communications with clients for audit and compliance requirements Undertake secondary responsibilities (e.g., in working groups, acting as Knowledge Owner) Your skills and experience Bachelor, apprenticeship in banking or equivalent Very good understanding of corporate cash management products Strong interpersonal, communication analytical, decisive and problem-solving skills Flexibility and willingness to work autonomously Fluent in English and Dutch written and verbal, German, Spanish, Italian or Portuguese would be beneficial What we offer We provide you with a comprehensive portfolio of benefits and offerings to support both, your private and professional needs.
Emotionally and mentally balanced A positive mind helps us master the challenges of everyday life – both professionally and privately. We offer consultation in difficult life situations as well as mental health awareness trainings. Physically thriving We support you in staying physically fit through an offering to maintain personal health and a professional environment.You can benefit from health check-ups; vaccination drives as well as advice on healthy living and nutrition. Socially connected Networking opens up new perspectives, helps us thrive professionally and personally as well as strengthens our self-confidence and well-being.
You can benefit from PME family service, FitnessCenter Job, flexible working (e.g parttime, hybrid working, job tandem) as well as an extensive culture of diversity, equity and inclusion. Financially secure We provide you with financial security not only during your active career but also for the future.
You can benefit from offerings such as pension plans, banking services, company bicycle or “Deutschlandticket”. Since our offerings slightly vary across locations, please contact your recruiter with specific questions. This job is available in full and parttime.
In case of any recruitment related questions, please get in touch with Philipp Maass. Contact Philipp Maass: +49 151 18173970 Wir streben eine Unternehmenskultur an, in der wir gemeinsam jeden Tag das Beste geben. Dazu gehören verantwortungsvolles Handeln, wirtschaftliches Denken, Initiative ergreifen und zielgerichtete Zusammenarbeit.Gemeinsam teilen und feiern wir die Erfolge unserer Mitarbeiter*innen.
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