Change Program Manager, EU Workforce Staffing
To achieve this, we’re on an exciting transformation journey; implementing proprietary tech solutions to delight our candidates, building sophisticated data models to inform decisions and execute with precision, and optimizing our operating model for efficiency.
EU WFS is looking for a highly motivated and flexible Change Program Manager to drive change excellence within WFS, enabling support of Amazon's first, middle and last mile Logistics. This Change Program Manager is responsible for delivery of change initiatives and driving change adoption across teams.
This role can be based from an operations or corporate location in the UK, Germany, France, Italy, Spain, Poland or Luxembourg
Key job responsibilitiesEnable complex and ambiguous change initiatives
Deliver and execute change strategies to support change adoption
Deliver communications strategies to drive multi-faceted stakeholder engagement
Develop project plans, schedules, success criteria, and milestones
Communicate ideas effectively, verbally and in writing, to a wide range of audiences, reinforcing WFS as a credible business partner. Foster constructive dialogue, harmonize discordant views, provide tailored recommendations and lead the resolution of contentious issues (build consensus).Partner successfully with both EU and WW program stakeholders
Independently identify down-stream problems (i.e., resource unavailability, conflicting priorities etc.) and escalate them, before they become large-scale riskUnderstand inter dependencies of programs (e.g., workflows, customer requirements, process limitations, legal or compliance requirements, program support, etc.).
Participate in cross-functional reviews in order to share best practices and lessons learnedParticipate in collaboration for short term solve, until medium/long term solve is implemented.
BASIC QUALIFICATIONS- Experience in program or project management
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience working cross functionally with tech and non-tech teams
- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience identifying and resolving complex issues
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