Freiburg im Breisgau - Field Service Engineer, Inter
Overview:
Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries.Learn more about what we do.
Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight.We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Keysight’s Global Services Organisation (KGSO) is seeking to hire an ambitious Field Service Engineer (FSE) to join its team, with responsibility for delivering remote & on-site support services to Keysight’s Solution customers across the High-Volume Manufacturing Industry Sector, with a focus on End-of-Line Functional and In-Circuit Test.
Responsibilities:
The successful candidate will have the responsibility of delivering remote and on-site support services to the European-wide installed base of Manufacturing Test Solutions customers. Support services are defined as installation, decommissioning, troubleshooting, preventative maintenance, calibration, repair, training, and parts & escalation management relating to solution hardware and software.
The responsibilities will include, but are not limited to, the following:
- Conduct on-site system installations and integration services.
- Support the Functional Test Solutions Engineering Team with system integration and support services.
- Assist the Sales organisation with Functional Test contract SOW development & pricing, and provide technical support for sales negotiations.
- Support the Services Portfolio teams with NPI planning for support readiness.
- Manage and implement preventative maintenance (PM) and calibration schedules in alignment with the customer’s production schedules.
- Installation of hardware and software/firmware upgrades and service notes.
- Perform on-site troubleshooting and repair of customer equipment in a timely, thorough, and professional manner.
- Work with cross-functional teams to address difficult repair situations and escalations.
- Deliver face-to-face customer training.
- Determine and develop approaches to the varied assignments associated with this position.
- Lead field service and support projects requiring coordination with other functions, customers and suppliers.
- Solve a broad range of system problems of varying scope and complexity, involving hardware, software, networking, application and facilities.
- Assist the Sales teams as needed; proactively look for growth opportunities to drive annual recurring revenue.
Qualifications:
- Bachelor’s Degree in Electronic or Electrical Engineering, Engineering Technology or equivalent.
- Fluent in German and English.
- Valid driver's license with clean driving record; ability to travel via car and air is essential.
- Flexibility to travel across Europe when required. The ability for short-notice travel is essential to this role.
Desired:
- Knowledge of in-circuit, functional and automated test technologies and techniques would be advantageous.
- Previous experience as a Field Service Engineer would be advantageous.
- Electrical, Electronic and Electromechanical troubleshooting techniques and skills knowledge.
- Good working knowledge of MS Windows OS and networking.
- Confidence in public speaking (training delivery, customer meetings).
- Strong organisational skills, with the ability to prioritise tasks in a logical manner.
- Be self-motivated, with the ability to work with minimal supervision.
- Ability to make decisions that favourably effect customer experience.
- Excellent written and verbal communication skills.
- Ability to work in high-stress, mission critical situations.
- Flexible working hours per customer commitments.
- Requires general proficiency with tools, systems and procedures to accomplish job.
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***Keysight is an Equal Opportunity Employer.***