German-Speaking Customer Support Advisor + €1, 000 signing bonus + Relocation

German-Speaking Customer Support Advisor (Inbound)

Location: Sofia, Bulgaria | On-Site (Hybrid available after 4 months based on performance)

About the Role

Join a leading customer support team supporting a prestigious Swiss telecommunications company. You'll assist customers via inbound calls, resolve inquiries, provide product and billing support, and identify sales opportunities while delivering an outstanding customer experience.

• Handle inbound customer support calls in German
• Resolve billing, product, and technical inquiries
• Update customer information in internal systems
• Escalate complex cases when required
• Identify sales opportunities and maximize customer satisfaction

• C2 German proficiency (spoken and written)
• Minimum B1 English
• Strong communication and customer service skills
• Comfortable working rotational shifts (Monday–Sunday, between 09:00–22:00)
• Willing to work on-site (hybrid option available after 4 months based on KPIs)
• EU citizenship is required. Unfortunately, applicants who do not hold EU citizenship are not eligible for this position. Please do not apply if you do not meet this requirement.

• Competitive salary: €1,636.14 gross/month
• €1,000 signing bonus (€500 after training + €500 after 6 months)
• Billing bonus + unlimited sales bonus (top performers earn €1,000+/month)
• Relocation package (2 weeks' accommodation + flight reimbursement up to €255)
• Private health insurance
• Monthly meal vouchers
• Fully covered Multisport card
• Paid 5-week training program
• Career growth opportunities (Team Leader, Trainer, Sales Coach, SME)
• Modern international work environment in Sofia

LinkedIn: www.linkedin.com/in/dylan-a78965140