Senior Customer Success Manager (f/m/d) - Berlin

• We are a tight-knit, nimble team dedicated to bringing our cutting-edge AI technology to IT decision-making
• We are creative, low-ego, team-spirited, and passionate about making our customers happy

Tasks

As a Senior Customer Success Manager (f/m/d) at Softwaregini, you will play a pivotal role in strategically guiding our Mid-Market and Enterprise customers through their journey with our IT-decision-making platform:

• Be the dedicated point of contact for our customers, building and nurturing relationships.
• Navigate and manage the entire customer journey, from onboarding to ongoing engagement and growth.
• Build and foster strong relationships with your portfolio of customers to minimize churn and contraction and drive expansion.
• Develop a deep understanding of the customer's business and objectives, collaborating with them to build a strategic joint success plan with identified objectives, milestones, and measurable KPIs to achieve the outcomes.
• Develop and apply domain/technical knowledge of the Softwaregini platform, our best practices, and customer insights to remove blockers and lead key resources, internally and externally, to proactively support customer's success plan.
• Engage regularly with customers and ensure they continuously create value by utilizing Softwaregini.
• Provide expert guidance and steering during implementations.
• Proactively analyze customer’s product usage data and take necessary actions to mitigate risk, improve product adoption and reduce churn.
• Take a hands-on approach where necessary.

• At least 3 years of professional experience in Customer Success, Consulting, Account Management, or Project Management, ideally within the B2B SaaS industry.
• Experienced in managing Commercial, Mid-Market or Enterprise level accounts.
• Possess high technical aptitude to quickly learn new technologies and then consult on their value.
• Strong project management skills with a passion for meeting milestones and effective stakeholder management.
• An innate ability to build lasting relationships with diverse stakeholders.
• Excellent communication and presentation skills in both German and English.
• Proven ability to manage multiple customers and tasks simultaneously in a fast-paced environment.
• A passion for working with our customers to solve IT decision-making problems. Practical experience with AI products is a plus.
• An "own it" mentality, with the drive to take ownership of tasks from start to finish.
• Experience in working with corporate IT and procurement departments is a plus.
• High level understanding of enterprise architecture principles preferred.

• Attractive compensation package including employee stock options
• Opportunities for professional growth
• 30 days of vacation and day off on your birthday
• Modern office space in Berlin
• Home-Office allowance, budget for self-improvement, and other perks
• Contribution to a Gympass subscription
• Dedicated time for learning & innovation
• The best popcorn in town

Ready to make an impact? Join us at Softwaregini and be part of something extraordinary!