(Junior) Customer Service Representative - German speaking (all genders)

Then pack your bag, hop on board and get ready for take off!

Your future team

The team looks after our customers with passion and professionalism. Regular team events are also part of our everyday working life.

• Assisting guests with requests related to our destination partners via phone or email, crafting personalized offers and processing bookings with care and attention to detail.
• Maintaining clear communication with our partner, Airbnb, managing all aspects of inquiries and bookings to ensure smooth and efficient guest experiences.
• Being the primary point of contact for all guests involved in the "Schwarzwald Trekking Camps" project, providing guidance and assistance throughout their journey.
• Supporting group trips by researching and identifying the perfect accommodations, preparing tailored offers to meet their specific needs and preferences.
• Engaging with our hosts to manage and address any inquiries or booking-related matters, ensuring seamless coordination and communication.
• Assisting with internal training and onboarding for new team members, helping them integrate smoothly into the company and equipping them with the tools for success.
• Providing support for our complaint management, helping to resolve concerns and ensure a positive experience.
• Contributing to the development and alignment of team goals, actively participating in the process to drive the success of the team and the organization as a whole.

• Fluent German and strong English communication skills to interact effortlessly with our guests. A basic knowledge of French would be a wonderful bonus, helping to connect with a diverse group of visitors.
• Previous experience in customer service or hospitality is a valuable asset, allowing you to understand guest needs and deliver exceptional service with ease and professionalism.
• Exceptional communication abilities — friendly, clear, and empathetic — ensuring that every guest feels heard, respected, and well taken care of.
• Openness and team spirit, embracing new ideas, providing constructive feedback, and collaborating seamlessly with colleagues to create a positive and productive work environment.
• Strong organizational skills and a deep sense of commitment, allowing you to manage your responsibilities efficiently, stay on top of tasks, and consistently deliver high-quality results with attention to detail.

• Impact: Make a difference for hundreds of thousands of monthly users.
• Growth: Take responsibility from day one and develop through regular feedback, workshops, and knowledge exchanges.
• Personal Development: Use your learning budget and 2 extra study days for conferences, books, courses, and more.
• Community: Engage with international, diverse, yet like-minded colleagues through regular events and 2 office days per week with your team.
• Flexibility: Benefit from our hybrid work policy and the chance to work from other local offices for up to 8 weeks a year.
• Travel: Enjoy 28 vacation days and the possibility to take up to 10 unpaid vacation days with special discounts on our Holidu Homes properties.

Need a sneak peek?

Check out the adventure that awaits you on Instagram @lifeatholidu

Want to travel with us?

Apply online on our career page! Your first travel contact will be Sabrina from HR.

We are committed to diversity in all aspects of our business. We encourage applications from all genders, all corners of the world and all individual backgrounds. You are welcome to submit your application without a photo and without stating your gender, date of birth, marital status, nationality or disability status (if applicable).

If you require any special assistance when arranging interviews, office visits or the recruitment process in general, please contact the relevant HR person responsible for this job and we will do our best to accommodate your needs.