Plasma Center Manager

apartmentRuhr Plasma placeBochum calendar_month 

Tasks

Job

Description
  • Develop objectives for the
center’s day-to-day activities.
  • Conduct effective resource
planning to maximize the productivity of resources (people, technology, etc.).
  • Supervision of Plasma Collection
duties and proper documentation.
  • Collect and analyze the center
statistics (trend of sales, operating costs, etc.).
  • Assume responsibility for
budgeting and tracking expenses.
  • Hire, coach, and provide training
to personnel to maintain high customer service standards.
  • Evaluate performance with key
metrics
  • Prepare reports for local office
  • Manage the daily running of the

center, including sourcing equipment, effective resource planning, and applying

center strategies and operations.
  • Undertake needs assessments,
performance reviews, and cost/benefit analyses.
  • Set/meet performance targets for
efficiency, sales, and quality.
  • Ensure all relevant
communications and data are updated and recorded.
  • Advise clients on products and
services available.
  • Liaise with supervisors, team

leaders, operatives, and third parties to gather information and resolve

issues.
  • Maintain up-to-date knowledge of
industry developments and involvement in networks.
  • Coordinate staff recruitment and
write job adverts.
  • Review the performance of staff,
identify training needs and plan training sessions.
  • Handle the most complex customer
complaints or inquiries.
  • Organize shift patterns and the
number of staff required to meet demand.
  • Coach, motivate, and retain
staff.
  • Coordinate bonus, reward, and
incentive schemes.
  • Forecast and analyze data against

budget figures on a weekly and/or monthly basis.

Requirements

Requirements
  • Proven experience as a plasma
center manager or similar positions.
  • Experience in customer service is
required.
  • Knowledge of performance
evaluation and customer service metrics.
  • Solid understanding of reporting
and budgeting procedures.
  • Experience in basic financial
analysis (cost-effectiveness, cost-benefit, etc.).
  • Outstanding communication and
interpersonal skills.
  • Excellent organizational and
leadership skills with problem-solving ability.
  • Positive and patient.
  • Ability to multitask and remain
calm under pressure, especially during peak hours or intense situations.
  • Knowledge of management
principles and familiarity with company products, services, and policies.
  • Fluent in both language of
English and German (reading and writing).
  • Proficient in Microsoft Office (Excel, Word, and Outlook)
  • Men is

preferred

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