Field Service Engineer (Germany)
Company Description
We're Growing - With Growth Comes Opportunity!Cutera is a leading global aesthetics device company with a comprehensive product portfolio and a global distribution footprint. We are a fast-paced, high-tech medical device company looking for the right person to help grow our business and reap the rewards of doing it!
We hire the best people and provide them the best comp and benefits to help improve their lives. Read more at www.cutera.com
The Company’s technology enables physicians to provide advanced solutions for a broad range of medical aesthetic applications including improving the skin’s appearance through the treatment of superficial benign vascular and pigmented lesions, unwanted hair removal, improvement in skin laxity and wrinkles, and body contouring and sculpting.
The successful candidate will have the opportunity to work with innovative, best-in-class laser and body system technology with a variety of customers within the aesthetics industry.
Job Description
Regional Overview and Travel Requirements:
- Must reside in: Germany, ideal location will be central Germany
- Region covers but not limited to: Germany + Austria region
- Travel: ~80% including overnights
- Reports to: Regional Sales Manager
At Cutera, we know that a company's success starts with its employees. We also know that an individual's happiness depends on having the right career opportunity with room to grow! We are seeking a passionate, driven Field Service Engineer, to take outstanding care of our customers.
This involves providing service support on a broad range of technologies including sophisticated laser and optical delivery systems, radiofrequency, and CO2 devices. The ideal candidate would have a strong electronics background and field experience.
This exciting position interacts with sales, technical support, engineering, clinical, and marketing.
The individual will contribute to the support of our customers by servicing existing and new medical technologies/applications. These systems will be located at KOLs, dermatologists, plastic surgeons, and other practitioners throughout the territory.
Duties and Responsibilities:
- Provide outstanding professional, courteous, prompt, and skilled technical service to Cutera customers.
- Responsible for the operational quality of the system and instructing customers on the operation and maintenance of the system.
- Responsible for documenting all service activities in compliance with FDA requirements.
- Ability to work closely as a team member with the dispatch call center group and other Field Service Engineers. Manage call schedule to best serve customer needs.
- Develop resolutions to critical troubleshooting problems; resolve complex issues in creative and effective ways.
- Manage region with respect to daily service activities (installations, PM, repairs, etc).
- Use people and technical skills to make customer interactions a positive, pleasant, and memorable experience.
- Work closely with Sales and Operations Managers to identify customers for upgrades, new purchases, contracts, and additional customer training.
- Identify and report error codes, re-occurring problems, or odd troubleshooting solutions to direct Manager and R&D to solve problems and directly contain department material expenses and company costs.
- Ability to flash update software and firmware.
- Manage 3rd party technical service team and perform the role of 'Cutera Expert' in guidance to their training needs.
- Act as company liaison with the customers on customer care and technical matters with in-house administrative and manufacturing personnel.
- Continually promote service contract revenue.
- Timely submission of RMAs, closing calls, and expense reports necessary.
- Other duties as assigned.
Qualifications
Position Requirements:
- BS or AS in Electronics, Laser Technology or equivalent Field or military experience is required with a minimum of 5+ years of experience in electronic system troubleshooting.
- Enhanced knowledge and understanding of optics, electronics, and mechanic principles is required, as well as the ability to troubleshoot electronic, optical, and mechanical assemblies down to component level.
- Expert customer service skills, positive attitude, and ability to communicate with others clearly and tactfully.
- Demonstrated commitment to quality and strong sense of teamwork.
- Experience in standard operating systems and programs including Microsoft Office.
- Excellent communication skills including business proficiency in English and German. Other languages are preferred.
- Must be able to lift 50 lbs.
- Current driving license with ability to travel long distances on short notice required.
- Requires scheduling of flights and rental cars to ensure prompt arrival in different cities and different customer locations.
- Ability to cover occasional travel, lodging and incidental expenses on personal credit card. (Legitimate expenses reimbursed through expense report submission twice monthly.)
- No visa restriction preventing travel and work in the EU (+USA).
All your information will be kept confidential according to EEO guidelines.