Customer Practice Manager - Media & Entertainment, AWS Professional Services
Can you build and lead world class teams that drive breakthrough business results using cutting edge technologies?
At Amazon Web Services (AWS), we’re hiring a Customer Practice Manager to build and lead a team to deliver transformational engagements for our German customers to accelerate their journey to cloud. A Customer Practice Manager will focus on a set of customers, building relationships jointly with our sales teams, and will manage a multi-disciplined team of direct reports.The CPM will develop a long-term Customer strategy and execute a plan within their accounts.
The Customer Practice Manager is a trusted advisor for our enterprise customers with a strong combination of industry expertise, technical experience, coaching and leadership skills, and an ability to learn fast in a fast-paced environment. The role includes all aspects of business development, people management, relationship development, delivery oversight, and program management in their accounts.
Key job responsibilities- Leadership - Hire, develop and retain top talent focused on banking, capital markets and insurance. Set objectives and coach your team to help them achieve their career goals
- Pre-Sales - Work across AWS and partners to formulate strategies to accelerate Customer business outcomes and agree AWS Professional Services propositions with senior Customer executives
- Advisory - Engage with customers to understand their business drivers and portfolio leveraging industry expertise and market knowledge in banking, capital markets or insurance
- Delivery - Oversee delivery of projects, ensure high quality, on time and on budget delivery and customer satisfaction with mitigation of delivery risks and issues.
- Operations - Manage a professional services business with all its aspects including pipeline management, forecasting, resource and delivery planning, and cost recovery
- Organizational Development – Work across AWS and Partners to develop customers on long-term and scale by leading effort to enhance industry-specific re-usable solutions
Position can be based in Berlin, Frankfurt or Munich.
About the teamDiverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.- Multi-year experience within Media / Entertainment / Sports, with an understanding of common business and IT challenges, current and emerging digital solutions, and opportunities- Thought leader with experience managing executive Customer relationships and with track record in selling and delivering high-impact consulting/professional services engagements
- Experience with contract and statement of work development as well as experience in business and/or IT advisory and IT Transformation to actively support project delivery
- Experience in hiring, developing and leading experienced consultants and track record of owning and achieving business targets around bookings, revenue, margin, utilization, customer satisfaction and hiringorganizations and partners to deliver results
- Travel to client locations and deliver professional services when needed and appropriate - Experience leading the delivery of enterprise-level business/digital/IT transformations in a major business or IT consultancy role
- Intermediate/advanced knowledge of cloud, market segments, Customer base and industry-specific solutions in Media, Entertainment or Sports
- Experience in new ways of delivering and operating solutions (e.g., Agile, Design Thinking, DevOps)
- Hands-on skills and experience in cloud, IT infrastructure, IT operations, business applications
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