Customer Support (f/m/d) for Protection Devices

Knowledge for the world of tomorrow.

We'll give you the opportunity to really make a difference. So what are you waiting for? Take your next career step with us.

What part will you play?

In your new role, you:

• Execute after sales support for our global customers regarding Protection portfolio.
• Interact with customers and Siemens regional companies to understand their demands and collect respective information needed for clarification of technical issues.
• Troubleshoot failure scenarios to identify the root cause of the behavior and propose feasible solutions.
• Collaborate with your peers within Global Customer Care, R&D, Sales, PLM functions to ensure smooth customer interactions and case resolution.
• Support in developing solutions for customers using AI technologies.
• Participate in knowledge exchange within the customer support team and with experts.
• Achieve performance targets and support Global Customer Care to improve customer satisfaction.

• The basis of your success is a completed bachelor's degree in computer science, electrical engineering, telecommunications, or a related field.
• You understand electrical engineering principles, power systems and protection schemes.
• You have several years of professional experience in configuration, testing and commissioning of protection devices, especially transformer, generator, busbar and line protection.
• You demonstrate experience in communication of protection devices via standard protocols as IEC 61850, including process bus technology.
• Basic knowledge in software programming (for example: Python, C++, xml, Visual Studio Code) would be an advantage.
• You have a strong customer focus, excellent communication skills, a convincing manner, and a winning personality.
• You are ready to take on responsibility and address topics independently as well as reliably driving them forward and adapt to change.
• You have deep problem-solving skills with high attention to details.
• The ability to collaborate effectively across diverse cultures and backgrounds, is key to your success.
• Proficiency in spoken and written English and German rounds off your profile.

• 2 to 3 days of mobile working per week as a global standard
• Attractive remuneration package
• Development opportunities for both personal and professional growth
• 30 leave days and a variety of flexible working models that allow time off for yourself and your family
• Find more benefits here

Individual benefits are adapted to meet local legal regulations, the requirements of different job profiles, locations, and personal preferences.

Make your mark in our exciting world at Siemens.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities .

www.siemens.com/careers - if you would like to find out more about jobs & careers at Siemens.

FAQ - if you need further information on the application process.